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Nicola Hubbard

Nicola Hubbard

Head of Account (Customer Relations) Management

DOCOMO interTouch Pte. Ltd.

Head of Account Management at DOCOMO interTouch MENA FZ LLC. Customer Service specialist; Trainer & Problem Solver

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DOCOMO interTouch Pte. Ltd.

Head of Account (Customer Relations) Management

- Primarily responsible for managing ongoing relationships with customers (hotels) throughout the contract lifecycle and team leader for three Middle East staff, as well as dotted line manager/consultant for Turkey & Africa.

- Together with the projects team; plan and execute hotel system installations, conduct launch & regular refresher hotel staff training.

- Region includes GCC, Egypt, Jordan and North Africa handling major client accounts.

- Assist the sales team with contract renewals and new business opportunities by means of data collection and analysis, joint sales calls and presentations.

- Support senior management with commercial analysis of existing contracts, providing operational and technical input and recommendation.

- Initiate requests for software enhancements and bug fixes using feedback from clients.

- Involved in several projects with HQ including improved CRM software, global hotel support team, Network Operations Centre efficiency and UAT for new software.

- Awarded Letter of Appreciation & visit to Tokyo Headquarters of NTT DoCoMo - January 2007

Career medium 05
Career
Career medium 06

Emirates Airline

Product Manager, Emirates Holidays

- Responsible for product & pricing; selected and inspected hotels and destinations within the EK airline network, procured competitive rates and allotment of bookable rooms as part of hotel and DMC contracts.

- Destinations included Indian sub-continent and Mediterranean – developed strong relationships with hoteliers and worked closely with DMC’s & tourist boards in these countries

- Trained internal reservation & sales staff as well as travel agents on products and destinations.

- Acquired expert knowledge of sub-continent and other destinations involving Four Seasons, Oberoi, Taj & other major hotel chains as well as Star, Costa and Four Seasons Maldives cruises.

- Launched new destinations together with airline including Cochin & Hyderabad.

- Represented the company and held back to back meetings at trade shows (ATM in Dubai and ITB)

- Responsible for hotel brochure content, data entry and advertising on line – working to tight deadlines

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– Marketing Executive from 1996 – 1997 involved with opening the park with British management recruited from Alton Towers, UK. Also worked with PR manager to organise pre-opening publicity. Duty management role during ladies days.

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Stafford Associates

CIM, Marketing

Ware College, Herts - UK

NNEB, Nursery Nursing

Nobel school, Stevenage, Herts - UK

GCE O'Levels, English Language, biology & history