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Nicholas Hadeed

Nicholas Hadeed

Flight Attendant

Southwest Airlines


Flight Attendant at Southwest Airlines


Southwest Airlines

Flight Attendant/Lead Flight Attendant

When assigned as lead flight attendant, oversaw flight from beginning to end.

Conducted flight operations in compliance with company policies, procedures, and federal.

Used superior judgment to conduct safe and efficient flights in company aircraft.

Maintained awareness of crew legality requirements and ensured timely communication to Base Manager of In-flight, and scheduling when status becomes in question.

Maintained constant communication with Company personnel when conducting flights.

Provided crew communication reports and crew incident reports to the In-flight Services office when required or requested.

Attended all company training events to maintain the requirements of the FAA, DOT, and the Company.

Ensured that all passengers needs were met with regard to comfort and safety.

Provided constant informational updates to passengers.

Maintained approved company uniform as outlined in the Flight Attendant Manual.

Maintained company materials as outlined in the Flight Attendant Manual.

Maintained a high level of knowledge in the following areas: Company Policy, Southwest Airlines FAM, FAA Regulations, and other technical data.

Provided In-flight Management with any information regarding the safety of flight.

Performed additional functions (essential or otherwise) which may be assigned.

Career medium 06
Career medium 01

Southwest Airlines

Customer Service Supervisor

Ensured that all Customer Service Agents, and Skycaps (in locations with SWA skycaps) are properly assigned, and utilized.

Requests for overtime as needed and managed it to protect cost.

Checked on supplies, and equipment to determine the station needs are met.

Assisted in training Customer Service Agents, and Skycaps (in locations with SWA skycaps) to ensure that they are aware of appropriate regulations, procedures and Company policies.

Provided special care, attention, and assistance to all SWA Customers as needed.

Reviewed the work performance of Customer Service Agents, and Skycaps (in locations with SWA skycaps) to ensure that their work performance, attendance and appearance meet Company requirements.

Performed special tasks or assignments as delegated by station management personnel.

Performed other job duties as directed by Leader's such as responding to Customer complaints through the Customer Relations department.


Southwest Airlines

Customer Service Agent

Provided legendary Customer service by handling ticketing, baggage check-in, baggage claims, reservations, information inquiries and resolving complaints and problems.

Handled any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints, concerns, and problems.

Responsibilities included greeting, and handling Customers in a polite and friendly manner.

Handled cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets.

Computed relevant ticketing charges, applied applicable fees, made necessary changes, and balanced daily transactions.

Checked in baggage and Cargo.

Answered telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed.

Handled transactions required to board the aircraft in a timely and efficient manner.

Dealt with mishandled Customers as a result of oversales, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolved such problems quickly and within guidelines established by the Company.

Provided current and accurate fare, schedule, reservations, flight arrival/departure information and answered all general inquiries from Customers and other visitors to the airport terminal.

Career medium 06

Fatima College

High School Diploma