Close Close Preview

Your amazing online presence is right this way.

Create your profile
Capture who you are, what you do, and where you're going. All in one place.

Nic Karas

Nic Karas

Senior Technician

Apple

Senior Technician at Apple

Message
MENU ☰

Apple

Senior Technician

• ACMT - Apple Certified Macintosh Technician (5+ years)
• AppleCare Service & Support Representative

• Dedicated to providing excellent customer service, with market leading numbers
• Responsible for enhancing the customer experience, while improving the company image/brand
• Triaging, diagnosing, and repairing both hardware & software related issues
• Tasked with setting up & maintaining all employee-facing systems, including in-store servers & networks

• Offering business consultations, complete with product recommendations & customizations... with an emphasis on personalized training

• Leading a team of 40+.... focussing on the customer journey, by providing timely assistance and offering complete solutions

• Streamlining the efficiency of the business, boosting performance & growth, all while reducing overhead
• Working hand-in-hand with leadership & corporate to fulfill the needs, timelines, and goals of the company

Career medium 06
Career
Career medium 06

Information Technology Consultant

Information Technology Consultant

• Supporting both the Windows & Macintosh environments on a personal & commercial level
• Extensive PC Troubleshooting & Repair
• Vast PC Networking & Security Experience

Career

University of Michigan

Mathematics and Computer Science