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Nesma Hassan

Nesma Hassan

Travel Agent Training

Etihad Airlines



Travel Agent

Courteous, excellent organisational skills and highly efficient with a unique understanding of the travel industry and the people who work in it. An experienced travel agent who is able to make the best possible travel arrangements for a clients destination, mode of transport and travel dates. Highly motivated, target driven and with exceptional multi tasking skills along with an ability to produce tailor-make itineraries for travel to short or long haul destinations.
Researching travel options & presenting the best deals in terms of requirements. Ensure all bookings & reservations are processed accurately.
Responding to all phone enquiries promptly, courteously and in a friendly manner. Filing, photocopying and general administrative duties.
Building strong relationships with clients.
Ability to achieve branch, team sales and profitability objectives.
Up selling relevant add-ons, like, insurance, excursions, currency etc. Monitoring bookings throughout the working day.
Negotiating corporate and best rates with hotels.
Advising on and organising visas & passports.
Booking rail, hotel, domestic and international air travel.
Monitoring competitor activity in order to maintain the most competitive rates. Ensuring travel brochures & promotional literature are displayed prominently. Complying with all relevant laws and travel business legislation.
Handling high numbers of incoming calls from direct customers and travel trade. Offering holidays to a wide variety of long haul luxury destinations.

Strong travel coordination skills.
Experience of marketing local and worldwide travel destinations.
Able to develop relationships with suppliers to obtain cost effective prices.

Career medium 03

Star Alliance Training

Tourism & Hotels

Bachelor Degree, Tourism Studies