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Nelson Rivera

Nelson Rivera


Xentell Inc.

Milwaukee, WI



Insurance Agent

I help families plan for retirements, college savings accounts for their kids, car, home and life insurance.
I also help middle market families create estates. I most certainly make sure it's fits the clients needs, not over sell for the sake of a commission check, I sit down with them at their kitchen table and go accordingly to their disposable income.
I take great pride in helping people in general.

Career medium 02
Career medium 05

The Chancery, The Women's Club of WI., The University Club, Benihana's, The Italian Community Center


Fine dinning serving and etiquette, banquet serving, fast paced atmosphere would never hinder my ability to serve all my tables requests and needs
Always positive and up beat, if I'm smiling and positive the party divining will have a great 1st impression of me which is powerful for tips and repeat customers.
I was always complimented on my pleasant attitude and willingness to go above and beyond.


U.S. Bank

Customer Service

High volume inbound call center, assisted customer needs from over drawn accounts to home loans.
Surpassed daily quotas and increased revenue by up selling customers.
My specialty is customer retention.
Set up saving accounts linked to customers accounts to avoid over draft fees.
Educated customers with every call.
I always answer the phone with a smile.
Empathetic with irate customers and won them over with my respect, professionalism and educated them so they wouldn't have the same negative experience.
I would give my undivided attention and respect.
I was top 5 in sales and productivity.
I was training new hires.
Extremely efficient when it came to calls per hour.

Career medium 06
Career medium 03

Advance Auto Parts

Customer Service/Sales

Bi-lingual Customer Service, cashier
Exceeded daily goals
Entered inventory into system
Worked specifically with business accounts
Was the go to guy for customers who had classic cars, I would get to work early and play around with there system used to find parts. Many of General Motors cars used the same parts and a lot of their cars, so I would cross reference certain vehicles and made sure I got the customer the correct part the 1st time. I was known for getting the correct parts.
Open and closed the store.
Balanced nightly cash deposits


Xentell Inc.


Cold calling, out bound call center 10 hr shifts
Raised funds for The Burn Camp of Wisconsin and The Professional Fire Fighters of Wisconsin
Excelled at cold calling and rose to the top 5 in funds raised
I proved my worth and was promoted to call previous donors and the goal was to get the donor to raise more then the previous year. I rose to the top 5 again with that calling list.

Career medium 06