Palm Hills Developments
Customer Care representative
October 2011 — Present
- Interacting with customers to provide answers to inquiries involving the company's services.
- Assessing and resolving inquiries, requests and complaints, primarily on the telephone, but also via e-mails, and meetings with clients, to ensure that customer inquiries are resolved at first point of contact, unless specialist knowledge or further investigation is required.
- Using sound judgment and making decisions within established procedures for each service request including logging, processing and progress chasing inquiries to maximize customer satisfaction.
- Ensuring proper qualifications and total understanding of customer needs and requirements.