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Nelly AbouEl-Leil

Nelly AbouEl-Leil

Customer Care representative

Palm Hills Developments

Customer Care Representative at Palm Hills Developments





Palm Hills Developments

Customer Care representative

- Interacting with customers to provide answers to inquiries involving the company's services.
- Assessing and resolving inquiries, requests and complaints, primarily on the telephone, but also via e-mails, and meetings with clients, to ensure that customer inquiries are resolved at first point of contact, unless specialist knowledge or further investigation is required.
- Using sound judgment and making decisions within established procedures for each service request including logging, processing and progress chasing inquiries to maximize customer satisfaction.
- Ensuring proper qualifications and total understanding of customer needs and requirements.

Career medium 03

Ezz-El-Arab Automotive Company,

Showroom Manager Coordinator and Sales Consultant.

- Telemarketing for the company’s products, and communicating with potential clients.
- Monitoring all the manager’s responsibilities

Misr University for Science & Technology

Bachelor of Business Administration, Management major

American City College

American Diploma