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Naz Macleod

Naz Macleod

Service Delivery Manager

TESM LTD

London, United Kingdom, gb

• Delivery focussed technology professional with over 20 years technology infrastructure experience largely in the financial sector with key competencies in delivering infrastructure operations & application support services. • ITIL v3 qualified Service Management Professional (Foundation Level) with over 10 years’ of serv...

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TESM LTD

Service Delivery Manager

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How can Chatbots meet expectations? Introducing the Bot Maturity Model. Chatbots offer a new automated channel for conversation with the customer

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