Healthcare Management Systems
Clinical Application Analyst Level I
August 2012 — Present
Provide professional phone support to HMS clients for Clinical modules.
Expected to develop a thorough working knowledge of each clinical application as well the IBM AS400 operating system and other tools needed.
Will be required to learn how to use various IBM utilities (i.e. Query) as well as develop some knowledge of our programming languages.
Some interaction with Quality Assurance for testing program changes, new releases, or user documentation.
Will research & resolve client open issues in a timely manner with daily client follow-up.
Any other duties as deemed necessary to provide quality service to the HMS client base.
Required to be "on call" several times a year including holidays.
Required to attend and participate in "HMS" or other job related training course while maintaining department goals daily.