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Nathan Brown

Nathan Brown

Senior Manager, Services

Groupon

Greater Chicago Area, us

I currently oversee four services teams at one of the world's largest online and mobile commerce companies. I'm a fan of startups, great products, and solving operational puzzles. I ran a marathon once.

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Groupon

Senior Manager, Services

• Management— Lead four teams of managers and individual contributors that support Sales, Marketing, and Operations using Salesforce and Zendesk
• Crisis Management — Resolve and track urgent escalations from internal and external stakeholders
• Operations — Maintain service level agreements; Adhere to operational best practices to reduce turnaround time on customer requests, reduce unit cost, and improve customer satisfaction
• Process improvement — Transform data collected on daily activities into actionable insights for teams throughout product pipeline; Leverage data and cross-functional partnerships to drive new tools and optimize process