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Natasha Gomes

Natasha Gomes

Brand Specialist

House of Fraser

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Career medium 03

Pomellato and Dodo: Fine Italian Jewellery

Fine Luxury Jewellery Sales Assistant

• CRM onto Excel
• Resolve client issues and complaints promptly and professionally
• Promote and create a client loyalty experience
• Check stock invoices and complete weekly deliveries
• Support in admin duties: Jewellery department's daily sales figures and daily reports via Outlook
Reason for leaving: Closed down

Career

Monica Vinader: Luxury British Jewellery

Luxury Jewellery Sales Assistant

• Daily reports on Outlook
• CRM onto company system
• Solve problems with tactful options
• Complete stock replenishments and weekly deliveries
Reason for leaving: Christmas Contract

Career medium 02
Career
Career medium 03

House of Fraser: Womenswear

Senior Sales Assistant

I was a Sales Assistant for 3 months, after my trial I was promoted to a Senior Sales Assistant
• Communicate effectively internally and externally with others
• Assess all client concerns, issues and discrepancies
• Enforce all policies and procedures successfully
• Check stock invoices, daily stock replenishments and complete weekly deliveries
• Organise and manage stockroom
Reason for leaving: Moved into luxury fashion

Career
Career medium 03

Pringle of Scotland: Clothing, Shoes And Accessories

Luxury Senior Sales

I was a Luxury Sales Assistant for 6 months then promoted to a Luxury Senior Sales
• Deliver excellent customer service, maximise sales and build brand loyalty
• Responsible for client order book
• CRM onto Excel
• Contact clients in regards to new collections and store events as well as any personal orders received
• Transfer stock to other branches, head office and warehouse
• Organise and manage stockroom
• Check stock invoices and complete weekly deliveries
• Support in admin duties: customer orders, sales figures, stock requests and weekly customers feedback onto Excel via Outlook
• Meet all goals and deadlines in a timely efficient manner
• Liaise with head office weekly
• Manage the store without a manager when required
• Open and close the store
Reason for leaving: Relocated to London

Career

Clapham High School

A-levels

Pandora: Fashion Jewellery

Fashion Jewellery Sales Assistant

• Work with monthly KPI’s
• CRM onto company system
• Responsible for daily stock counts onto Excel
• Complete weekly deliveries and daily stock replenishments
• Organise and manage stockroom
• Assist with opening and closing procedures of the store
• Assist in visual merchandising weekly
Reason for leaving: Wanted a more busier working environment

Dents: Luxury British Leather Gloves And Accessories

Luxury Leather Sales Assistant

• CRM onto company system
• Responsible for client order book
• Receive and contact clients with their order collections
• Respond to client calls and emails efficiently
• Organised and manage stockroom
• Complete stock replenishments and seasonal deliveries
• Transfer stock to head office and warehouse
• Complete weekly quality checks
• Complete daily counts
• Weekly visual merchandising
• Liaise with head office weekly
• Complete morning and evening duties
• Manage the concession when my manager was on holiday leave and twice a week
Reason for leaving: Wanted a role with more operational duties

Charlotte Olympia: Luxury British Shoes And Accessories

Luxury Sales and Client Specialist

• Individual client book
• Responsible for client order book
• CRM onto Excel and the company system
• Review and correct changes in clients data
• Respond to clients calls and emails
efficiently and professionally
• Investigate, evaluate and settle complaints from clients
• Write “Thank You” cards and emails to clients
• Establish new clients
• Monthly KPI’s
• Complete weekly deliveries and transfer procedures onto the company system
• Transfer stock to other branches, head office and warehouse
• Organise and manage stockroom
• Compile and analyse information from a variety of sources to assist in the preparation of the daily reports
• Analyse and complete daily sales on Excel and Outlook
• Assist in visual merchandising when required
• Weekly social media networking
• Support my concession supervisor daily with all duties
Reason for leaving: Company isn’t doing well, used the opportunity to take a 3 months trip to Madeira

Kurt Geiger And Nine West: Shoes And Handbags

Sales Assistant

• Deliver excellent customer service on the shop floor
• Maximise sales and build brand loyalty
• Complete daily replenishments
• Organise, manage and tidy stockrooms
• Assist in visual merchandising
Reason for leaving: Wanted to further progress my skills and experience in jewellery

Reed

Temporary Sales Assistant