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Natasha Gomes

Natasha Gomes

Brand Specialist

House of Fraser

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Career medium 03

Pomellato and Dodo

Fine Luxury Jewellery Sales Assistant

• CRM onto Excel
• Contact clients to update them on any requests from their behalf on their last visit and new collections
• Resolve client issues and complaints promptly and professionally
• Promote and create a client loyalty experience
• Cover shifts at Pomellato, Brook Street Boutique when requested
• Support in admin duties: Jewellery department's daily sales figures and daily reports via Outlook

Career

Monica Vinader

Christmas Contract: Luxury Jewellery Sales Assistant

• Daily reports on Outlook
• CRM onto company system
• Solve problems with tactful options
• Handle stock replenishments and weekly deliveries
• Work at other MV branches when required

Career medium 02
Career
Career medium 03

House of Fraser, Kurt Geiger and Nine West

Senior Sales Assistant

I was a Sales Assistant for 3 months, after my trial I was promoted to a Senior Sales Assistant
• Communicate effectively internally and externally with others
• Assess all client concerns, issues and discrepancies
• Use proactive sales approach while interacting with clients
• Enforce all policies and procedures successfully
• Handle stock invoices and stock replenishments
• Receive Skills Coach training to coach the part timers and new employees on the department

Career
Career medium 03

Pringle of Scotland

Luxury Senior Sales and Client Specialist

I was a Luxury Sales Assistant for 6 months then promoted to a Luxury Senior Sales And Client Specialist
• Deliver excellent customer service, maximise sales and build brand loyalty
• Individual client order book
• CRM onto Excel
• Contact clients in regards to new collections and store events as well as any personal requests from their behalf
• Respond to client inquiries and complaints in a professional and positive manner
• Resolve all client issues and complaints efficiently
• Support in admin duties: customer orders, sales figures, stock fill-ins and weekly customers feedback onto Excel via Outlook
• Meet all goals and deadlines in a timely efficient manner
• Liaise with head office weekly
• Manage the store without a manager when required
• Open and close the store

Career

Clapham High School

A-levels

I studied Business, Tourism, Mathematics, English and Art

Pandora

Fashion Luxury Jewellery Sales Assistant

• Work with monthly KPI’s
• CRM onto company system
• Respond to client calls in a polite and professional manner
• Responsible for daily cycle counts onto Excel
• Assist with opening and closing procedures of the store
• Assist in visual merchandising weekly


Dents

Luxury Leather and Client Specialist

• Individual client order book
• CRM onto Excel
• Contact clients with order collections and seasonal collections
• Respond to client calls and emails efficiently
• Assist in identifying opportunities for efficiency gains and helping develop solutions
• Establish work priorities, planning and ensure timelines are met
• Updated weekly sales figures
• Handle stock replenishments and completing seasonal deliveries and invoices
• Weekly visual merchandising
• Liaise with head office weekly
• Complete morning and evening duties
• Manage the concession when my manager was on holiday leave and twice a week


Charlotte Olympia

Luxury Sales and Client Specialist

• Individual client book
• CRM onto Excel and the company system
• Provide clients with product and service knowledge
• Review and correct changes in clients data
• Develop trust between clients and the company
• Respond to clients calls and emails
efficiently and professionally
• Investigate, evaluate and settle complaints from clients
• Write “Thank You” cards and emails to clients
• Establish new clients
• Monthly KPI’s
• Complete delivery and transfers procedures onto the company system
• Compile and analyse information from a variety of sources to assist in the preparation of the daily reports
• Analyse and complete daily sales on Excel and Outlook
• Assist in visual merchandising when required
• Weekly social media networking
• Support my concession supervisor daily with all duties