Japettos Workshop, LLC
West Milford, NJ
Customer service medical and clinically service oriented professional with integrity and problem solving skills for empowering individuals and organizations to achieve goals.
"Imagination is more important than knowledge, Insanity: doing the same thing over and over again and expecting different results & We can't solve problems by using the same kind of thinking we used when we created them." Albert Einstein
Managed health care, hospital or LTC Facilities social services, and returning to social work foundation.
Working virtually in health care customer service or home/hospital based patient care.
West Milford Pharmaceutical Services
Pharmaceutical Delivery Resource Manager
July 2014 — Present
Part Time evening Pharmaceutical and Community resource delivery for pharmacy patients.
Passaic County One Stop Career Center, Passaic County Workforce Development Center
September 2006 — January 2013
Chief Officer responsible for 65 employees of quasi-government non-profit dedicated to day-to-day service delivery of job seeker workforce services under the governance of the Board of Trustees and Passaic County Board of Chosen Freeholders. Administer all to work aspects of the Workforce Investment Act, Work First New Jersey (Medicaid), and Disaster Relief Efforts at 4-assessable operational sites. Established first collocated sites with the Passaic County Board of Social Services and Passaic County Community College.
Acquisition and development of strategic long-term partnerships securing major workforce funding initiatives and participation with North Jersey Partners, a northern Regional economic collaboration. Successfully co-lead 10 county operational committee and secured $25M in Federal 5-year grant for health care professional development.
Assessed community needs and executed Passaic County Work First New Jersey (WFNJ), Child Care, and Work Force Investment (WIB) Act Plans. Established request for proposals from community based agencies, wrote bid specifications and coordinated bid project management under NJ contracting guidelines.
Conceptualized and initiated the Passaic County Employment Network (PCEN) to recruit job seekers and match to business needs, employment trends and labor market information. Team-building trainer dedicated to improving team performance and ensuring customer needs and service levels were met or exceeded. Implemented QA/Utilization performance standards and chaired agency compliance committee.
Secured funding to implement consumer supply chain management technology to increase customer service flow, productivity and efficiency of staff. Leveraged $2M in federal funding to establish the Transportation Information Center at the NJ Department of Labor, One-Stop Career Center to link employment, education, and transportation hubs, the first of its kind.
Project manager for first newly constructed Passaic County One Stop Career Center at Passaic County Community College in New Jersey, summer 2011 completion. Responsible for all aspects from conceptualization, architectural plan development, construction oversight, and leadership for integration of NJ State Unemployment, Employment and Disability Services as designated One-Stop Career Center in excess of $26M.
August 2006 — September 2006
Per Diem position responsible for discharge planning on all hospital floors, psycho-social assessments and case management, OB clinic intake, crisis intervention and psychiatric behavioral health unit. Extensive medical and clinical background in palliative care, diabetes education, community rehabilitation services including navigating Medicaid, Medicare, Work first New Jersey, Managed Care (Charity Care) policies to seamlessly link patients to services and working with multidisciplinary teams.
Warren County, Department of Human Services, Division of Temporary Assistance
July 2003 — August 2005
Developed strategic plan and secured funding to implement welfare technology project and staff training to increase customer service flow, productivity and efficiency of customer service in Medicaid, Medicare, Managed Care (Charity Care) and Food Stamps. Oversaw budget development, coordination and implementation of contracts, grants management, and capacity building for medicaid programs. Ensured compliance with County, State, and Federal government fiscal standards and accounting practices for government entities. Met and exceeded program performance accountability standards.
Division of Family Development, Passaic County Department of Human Services
August 1996 — July 2003
Strategically developed, planned and implemented Work First New Jersey Plan (welfare) projects, bid specifications, and administered proposal contracting process under the NJ Public Contracting Law. Organized a "best practice" approach to non-profits, education and business collaborations to provide learning opportunities and job placement to over 6,000 WFNJ recipients in Passaic County.
Catholic Charities Diocese of Metuchen
Multi Program Director
January 1983 — August 1994
Leadership responsiblity for all aspects of 21 varied social service programs including mental health, counseling, disability, homeless prevention, welfare and addictions. Trained as clinical family therapist and provided counseling services of work/life issues, crisis intervention, and appropriate treatment modalities for individual, martial, and families. Provided court assessments for child protective agency and implemented Child Assault Prevention (CAP) training in 4-county area.
Developed and launched 4-child care centers including a hospital based, 2-private employer based centers one in collaboration with Warren County Community College and privatized a NJ Division of Youth and Family Services facility. Developed early childhood career curriculum with Warren County Community College and oversaw implementation of numerous after-school programs and child care resource and referral including registered family day care providers in 4-Counties.
Project manager for all aspects of facility development including property acquisition, construction and renovation valued in excess of $7M.
Warren Hospital Family Practice Residency Program
Behavioral Instructor Family Therapist
September 1981 — September 1983
Counselor for family practice residents patients and educator on select psychosocial topics of required behavioral science curriculum. Worked with multidisciplinary team as trainer and co-leader with residents for play/filial therapy parent and substance abuse groups. Provided therapy and casework services for inpatient mental health unit. Developed and implemented 15-week staff education series in behavioral mental health and addictions topics.
Administration Certificate in Childcare Center and Human Services
Rutgers, The State University of New Jersey-New Brunswick
Masters in Social Work, Clinical and Administration
Independent Studies in Substance Abuse and Addictions
Rutgers, The State University of New Jersey-New Brunswick
Bachelor in Social Work, Social Work and Psychology