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Natalie McGee

Natalie McGee

Associate Director, Grateful Patient Program

University of California Davis Health

Sacramento County, CA

Service Excellence is an attainable goal in research, teaching and patient care. Utilizing service excellence at the core of service, it is vital to success, internally and externally. I specialize in cultivating new/existing patient relationships to raise current-use gifts and pledges of up to $50,000 in a strategic ...

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Philanthropy, Donor Services, Service Excellence, Consulting,Contracting.

"Do all the good you can, by all the means you can, in all the ways you can, in all the places you can, at all the times you can, to all the people you can, as long as you ever can.” ~John Wesley~
Director/VP of Customer Experience Creating, communicating, and implementing an organization’s vision, mission and the customer/ user experience. Leading, guiding, directing, and evaluating the work of other executive leaders including assistant vice presidents, directors, and managers through the formulating and implementing the strategic pl...

University of California Davis Health

Associate Director, Grateful Patient Program

The mission of the UC Davis Health Grateful Patient Program (GPP) is to acquire new patient patients, cultivate existing patients and raise current-use gifts and pledges of up to $50,000 in a strategic donor-focused manner. Add 1000 new patient prospects, identified and cultivated through the new pipeline and wealth screening process for major gifts development officers.

Career medium 05

Concierge Coordinator- Office of Philanthropy, Donor Services

Henry Ford Health System

Working with Senior Philanthropy Staff, Medical Staff and the Administrative Leadership of Henry Ford Health System to enhance and steward the relationships of the Concierge members comprised of donors who have donated 50,000 or more to Henry Ford Health System acting as a liaison between patients and their health care providers to create an optimal customer service relationship. Tracking relationship building in Raiser’s Edge.

Career

Henry Ford Health System

Vision Program Coordinator

Coordinating and management the Vision Program for the Pediatric School-Based and Community Health Program, to bring collaborative vision services into their current school based health centers via partnership with a community based vision services partner. Supervising collaborative partners staff of 3 to ensure work to the contracted services/standards. Redefining and changing the customer experience for greater service excellence.

Achievement: Restructuring the collaborative partnership after studying patient satisfaction and outcomes. Integral in the building of a new service partnership within Henry Ford Health System with the goal of a better work flow and an easier customer service experience which will lead to better customer service. Created new program service module, process flow and partnership collaborative model. Program change, leading to increased projected profit for the system as well as a cost savings for the pediatric department.

Career medium 01
Career
Career medium 04

Henry Ford Health System

Pediatrics Care Manager -Pediatrics Department, School Based & Community Health Program (SBCHP)

Care Manger on an integrated multidisciplinary care team for the Pediatrics School-Based and Community Health Program. Managing behavioral health in two school based health clinics with the nurse practitioner and overseeing doctor assigned to clinic. Functioning as a liaison between the medical staff and the primary behavioral health provider to plan, evaluate and manage services from a variety of resources on behalf and in collaboration with patients and/or their families. Utilizing knowledge of community resources to provide and connecting patients with needed resources, providing ongoing case management, initial monitoring of care; through gathering, recording and documenting of information, data and monitoring processes and outcomes with regular follow up.

Achievements: 2011-2013 Service Excellence Champion for the department. During Service Excellence term, worked to boost department cohesiveness and employee satisfaction through unconventional department activities and focus areas to boost employee morale to directly effect the work environments of the clinic sites.

Career

Ennis Center for Children Inc

Community Specialist

Provider of intensive treatment services to assigned youth and families, as part of a treatment team in the treatment of male adjudicated youth, in the justice system. Coordination of services through the justice system, in collaboration with Care Management Organizations, attorney’s prosecutors and all involved parties. Child and family risk assessment planning and coordination with social services legal and psychological services for appropriate treatment and evaluation utilizing Polygraph and Abel testing.

Career medium 05
Career
Career medium 02

On My Own Of Michigan

Support Coordinator

Preparing person centered individual program plans to assist mildly developmentally disabled teens/adults. Teaching self-improvement classes; curriculum creation and preparing lessons and evaluation materials. Creative programming tailored to clients utilizing various community resources. Planning and supervising social and recreational activities. Developing behavior management plans. Monitoring and keeping of records of the progress and activities of clients under my supervision.

Career

Vista Maria-GRACE PROGRAM-Girls Recovering and Changing Everyday

Sexual Abuse Youth Counselor


Programming for residential girls, utilizing community resources and programs to add to a rounded life experience. Developing, facilitating treatment plan for caseload of three girls.Helping adolescent girls cope with and recover from trauma issues associated with abuse, neglect or exploitation. Heading daily DBT/SLS therapy groups on Dialectic Behavior Modification for post- traumatic stress disorder, depression and other serious emotional conditions. Facilitating Social Living Skills Group with a focus on healthy relationships. Working on an interdisciplinary team of Therapists, Team Leaders and Youth Counselor’s for the care of 28 residential girls. Running individual therapy sessions for caseload of three girls based on their treatment plan as well as attending court hearings and the writing of case reports. Employing Crisis intervention Techniques in crisis situations, and in crisis ensuring the safety of residents. Offering additional support to other campus programs such as the mental health unit.

Career medium 02
Career

University of Windsor

Bachelor of Arts, Psychology

One of the greatest strengths of a psychology degree is the variety of career paths it opened up to me. I wanted to make a real difference in other people's lives, and I've been able to do so with the core skills that my Psychology degree gave to me. I've been a counselors, therapist, among other things and have been able to give my time and energy to helping people overcome adversity, increase their well-being, and realize their full potential.

Education medium 01
Education

University of Windsor

Bachelor of Arts, Family & Social Relations

This degree has provided me with practical and theoretical insights into changes affecting families and social responses to those changes. I've explored: child studies, sexuality, and sexual health (domestic and international), family history and change, marriage dynamics, women's issues, changing gender roles, and aging.

Education medium 04
Education