February 2005 — June 2013
Supervised and coached the teller staff. Assisted the branch manager with hiring tellers, reports, audits, and daily office duties. Held branch keys, alarm codes and vault codes. Opened and closed the branch. Balanced the vaults and ATM. Monitored and assisted tellers with customer transactions, problems, complaints and inquiries. Signing and and override authority with $100,000. Trained teller staff on product features and benefits. Managed teller resources to minimize customer wait time.