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Naija Hoffman

Naija Hoffman

Assistant Portfolio Manager

Invitation Homes

Offering 10 years of experience in overall daily operations in both the multi and single family industries.





Invitation Homes

Assistant Portfolio Manager

Responsible for processing applications
Reviewing leases for document accuracy
Prepare renewal proposals by collecting comparative market data and sending lease renewal invitations to
residents monthly
Expedite dispossessory paperwork, attend scheduled eviction hearings
Maintain and process accounts receivables functions to include posting rent charges and payments and pursuing
collections of past due accounts
Assist in expediting resident escalated issues and seeing issues through to proper resolutions,
Ensure maintenance technicians are appropriately deployed to homes according to the type of service request
Assisted with staff managerial functions as directed by Portfolio Operations Director by providing training and
guidance related to processes, procedures, goals, and standards
Assist with resident orientations to establish appropriate relationship between landlord and resident by defining
maintenance responsibilities
Assist the Portfolio Operations Director with administrative and communication initiatives to maximize revenue,
minimize expenses to achieve financial goals while maximizing resident service experience

Career medium 05
Career medium 05

Concord Management, LTD

Community Director

Responsible for all aspects of leasing and marketing to perspective residents
Prepared invitations to residents for renewal of leases as expirations approached indicating options and changes to
terms and conditions
Collected and posted rents, assessed late fees, and issued late notices as required
Inspected apartment homes upon vacancy to determine compliance with requirements for deposit refunds or
changes to be assessed for damage or condition of unit
Made certain that the renting and advertising practices are not discriminatory and that the property complies with
all of the local, state, and federal regulations and building codes
Monitored the performance of contractors and investigated and resolved complaints from residents when
services are not properly provided
Met with prospective residents to conduct property tours and to show vacant apartments
Enforced the terms of rental agreements, such as rent collection, parking and pet restrictions and termination of lease procedures