Customer Support Speacialist 2
May 2013 — Present
I am very excited and fortunate to be a part of world's leader in professional network. My Job Responsibilities:
• Respond to service requests and customer inquiries and help resolve issues
• Serve as the single point of resolution for the customer.
• Assist customers with product information and site navigation. Ensure that new customers are familiar with LinkedIn procedures and processes that will impact their ability to manage their on-line businesses.
• Research and resolve inquiries in writing
• Provide feedback to management regarding necessary changes and updates; including upgrades, functionality and customer care issues.
• Responsible for attending ongoing training and developing knowledge relating to business networking, recruiting and placement.
• Accurately record customer trends using internal tools.