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N Krishna

N Krishna

Customer Support Speacialist 2

LinkedIn

Bengaluru Area, India

Hi All, I have total 7.5 years of work experience into customer service. I worked for most admired companies in the world like Citi and 3G. Customer Service is my passion. I won " Best Customer Service Associate" award for 3 consecutive months during my stinct with Citi. Recently, I won accolades from a member of LinkedIn com...

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LinkedIn

Customer Support Speacialist 2

I am very excited and fortunate to be a part of world's leader in professional network. My Job Responsibilities:
• Respond to service requests and customer inquiries and help resolve issues
• Serve as the single point of resolution for the customer.
• Assist customers with product information and site navigation. Ensure that new customers are familiar with LinkedIn procedures and processes that will impact their ability to manage their on-line businesses.
• Research and resolve inquiries in writing
• Provide feedback to management regarding necessary changes and updates; including upgrades, functionality and customer care issues.
• Responsible for attending ongoing training and developing knowledge relating to business networking, recruiting and placement.
• Accurately record customer trends using internal tools.