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Myrna Agana

Myrna Agana

Binangonan, Rizal

Process Expert at Maersk Global Service Centres Ltd

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Maersk Global Service Centres

Process Expert for Maersk Line Operations

2013 - In charge with the Manual Process related to Reviewing & Approval/Rejection of Invoice Claims, updating VODKA system and settling of Invoices under Fifty Thousand US Dollar for all Stevedore Damage Claims received from Maersk Line Limited, Howe Robinson, Clarksons & Other Relet Vessels

- Responsible with the Reduction of Outstanding Invoice Claims from 2009 to 2012 Cases and Exceeded the Target Amount for Reduction.

- Accountable for the Manual Process related to Reviewing & Approval/Rejection of Lumpsum Cases

- Appointed for the Repair Arrangement of Maersk Line Chartered Vessels Including Seagoline Vessels

- Exceeded 200% on the Target Amount of Savings

- Back up Support for Chartered Vessel Invoice Claims

- Re-migration Handover Training of the Process in India


2012 - In charge with the Manual Process related to Reviewing & Approval/Rejection of Invoice Claims, updating VODKA system and settling of Invoices under Fifty Thousand US Dollar for all Stevedore Damage Claims received from Maersk Line and Maersk Line Limited consisting of 200+ Vessels

- Responsible for the Reduction of Outstanding Invoice Claims from 2009 to 2011 Cases

- Sends Monthly Summary or Progress report for Approved and Pending Invoice Claims

- Update of Weekly Scorecards

- Cross Trained for Repair Arrangement

- Back up Support for Chartered Vessel Invoice Claims

- Met the Target Amount of Savings

- Exceeded the Target Amount of Outstanding Case Reduction


2011 - In charge with the Manual Process related to Reviewing & Approval/Rejection of Invoice Claims, updating VODKA system and settling of Invoices under Fifty Thousand US Dollar for all Stevedore Damage Claims received from Maersk Brokers, Maersk Line & Maersk Line Limited consisting of 450+ Vessels

- Sends Monthly Summary or Progress for Approved & Pending Invoice Claims

- Exceeded the Target Amount of Savings

Career medium 01
Career
Career medium 05

Maersk Global Service Centres

Senior Associate for Damco VAS

Provides Back up support for North America Logistics System Support (NAMLOGSYSSUP) in monitoring System Error & Warning of Purchase Orders and sending of Error reports to (1) Various Clients handled by Damco in Central and North American Region (2) Puma accounts on the following regions: Australia, Europe & Central America.

2009 - Initiated the Manual System Upload of Purchase Orders from The Home Depot North & Central America in MODS System & Damco Reporting.

- Handled the Process of Invoicing & Accruals of Import, Export, Air & Ocean for Central America using IES and ICB.

2010 - Handled PO Monitoring thru Various system like AAA, AAA2, gENTRAN, SCV, MPS Admin

- Conducted SCV Clean up Training in Damco Shenzhen Office

Systems Operated: MODS, IES, ICB, AAA1 & AAA2, GENTRAN, SCV, MPS Admin, Damco Reporting


Systems Operated: MODS PO upload PANEL, AAA, AAA2, SCV

Career

Maersk Global Service Centres

Documentation Associate for Maersk Logistics Operations

- Provides back up support for Logistics Departments in other Europe & Southeast Asian countries and ensure that metrics/standards set by the assigned clients, Adidas & Puma are met

- Responsible for processing and monitoring of documents for cargo shipments

- In charge of sending reports and inquiries

- Preparation & sending of Daily CBOR ( Consolidated Booking Overview) Report for list of new bookings being booked by the shipper/s Container Stuffing Details, Final Copy report & Bill of Lading

Systems Operated: MODS, GSIS View

Career medium 03
Career
Career medium 01

Athena e-Services Corporation

Document Analyst

- Analyze, Encode and Format documents for Database Repository (Full Text)

- Guarantees all outputs are complied with conventions.

- Works under deadlines and shifts and should meet 80 records or 60,000 characters per day

-Maintains accuracy ratings based on client's standards. (99.95-100% quality rating).

System Operated: Text Pad

Career

Nutrihealth

Clerk

- Prepares summary sales sorting it out by product making sure it tallies with the other company's report.
- Issues sales invoice.
- Records sales for the month.
- Accepts check and cash payments for deposit to the corresponding bank account of the company.
- Sends and checks outgoing and incoming fax messages. Files records.
- Records and checks stock transfer statistics of Mercury Drugstore Corporation.
- Attends to customers' inquiries and requests.
- Prepares purchase order for packaging materials of the products and office supplies.
- Reimburses/requests for replenishment of petty cash.
- Keeps a record and updates stock at hand.
- Takes note of the incoming telephone messages for the company.
- Takes note of the personal messages of the Manager.
- Pays personal statement of accounts of the Manager at the authorized collecting banks/centers.
- Files personal records of the Manager.
- Perform other duties as may be assigned from time to time like pick up of purchase order from mercury drug corporation.
- Subscribers' account monitoring and maintenance.

Career medium 05
Career
Career medium 05

Mail Options Corporation

Office Staff

Filing, recording, encoding and prepares necessary documents at any event. Maintains the accuracy of files from time to time and accept all other duties and responsibilities assigned.

Career

Skycom Philippines Incorporated / PowerPAGE

Communication Specialist / Paging Line Operator

As Communication Specialist, the basic duty was to receive, encode and transmit messages to the pager subscribers. We were also rotated to different departments that needs pull out staffs in order to function. As an Answerline Staff, we were to receive and transfer calls to different departments, answer basic inquiries of the subscribers and make monthly progress report. As a phone brigade, we were to convince former subscriber to subscribe again and enjoy the promo. As a Marketing staff to have a follow up call for Privelege card contracts renewal.

- Marketing Staff September 2000 - October 2000
- Special Project's Phone Brigade Staff for Amnesty Program - 2000 - August 2000 - September 2000
- Answerline Officer - October 1999 - August 2000
- Paging Line Operator - October 1997 - July 1999

Career medium 02
Career

Polytechnic University of the Philippines Sta. Mesa, Manila

Post Baccalaureate, Teachers Education

Polytechnic University of the Philippines Sta. Mesa, Manila

Bachelor of Arts, Clinical Psychology

Roosevelt Memorial High School Quezon City

Quirino Elementary School Quezon City