August 2007 — April 2009
•Interact with customers and engineers to proactively support their technical needs.
•Obtain and evaluate information to handle inquiries and complaints.
•Assist sales engineers in undertaking ongoing technical and commercial clarifications.
•Perform the tasks of providing pre-sales technical assistance and product education to customers.
•Responsibilities of sending quotations and product specification to prospective customers.
•Provide compliance statement to specify our products in project specifications.
• To assist potential customers with product selection on lighting management solutions, Wattstopper, Door entry systems, LCS2, Nurse call systems, Home automation systems, cable management & others.
•After sales support for customer dissatisfaction on Legrand installed products.
•Administration of CRM software for sales team, to create customer database, activities & project information & reports.
•Administration of LAN/WAN/MAN networks as per group standards & procedures