BANK ALFALH, LTD.
Call Center Officer/ Phone Banking Officer
June 2008 — May 2011
Activation of Credit Cards, Debit Cards (i.e., Platinum, Master Titanium, Gold, Classic Cards Royal Platinum Debit, Hilal Gold, Hilal, IBD, Afghan Debit Cards)
Provide information of application status, available limit, unauthorized amount, Details of Transaction.
Reporting live lost and stolen Cards. (i.e., Platinum, Master Titanium, Gold, Classic Cards Royal Platinum Debit, Hilal Gold, Hilal, IBD, Afghan Debit Cards)
Provide information on merchant accessibility.
Take request of Credit Cards maintenance, SMS Alerts Activation, Deactivation, Address Change, Personal Data and Contact Numbers.
In order to generate additional business prompt UTILITY BILL PAYMENTS: Warid Post Paid Bill Payment, Prepaid Mobile Airtime, Electricity Bill Payments (i.e., KESC, LESCO, MEPCO, GEPCO, IESCO, HESCO, PESCO, FESCO, SSGC, SNGPL) bill payments, In reference to the above Online Payments, Direct Enrollments & Termination handling complaints regarding Utility Bill Payments facilities, in order to provide One Window Solution to the customer.
Support To Customers by providing timely reliable and efficient services who are calling in for Queries / Complaints related to Branch Banking Products (i.e., Home Finance, Auto Finance, Milkiyat Fiance, Karobar Finance, Kamyab Karobar Finance, Alfalah Quick Finance, Agri Finance, Alfalah Mahana Amdan & Mahana Amdan Plus, Islamic, Basic And Royal Banking Account Balance Inquiry, Product Information, Brach Information, Information Related To Account) through stat of the art infrastructure.
Strictly maintain / Achieve Consistently throughout the year Quality Services Level by providing Excellent Telephonic Skills with Accuracy And Courtesy And Reduce The Number of Customer Complaints as compared to last year within the specified turnaround time