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Monika Finny

Monika Finny

Soft skills Trainer

Wipro Technologies

Cochin Area, India, in

A competent professional with over 13 years of experience in Training & Development, Customer relationship management, Process Management and Team Management. Adroit in providing Business Learning & Development Training Solutions in-line with business / growth objectives / initiatives i.e. assessing learning and development n...

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Wipro Technologies

Soft skills Trainer

Responsibilities
• Imparted training for new hires on English grammar, customer service, e-mail and telephone etiquette, Business communication and accent neutralization
• Imparted training to Engineers on UK/US culture e.g.: history, geography, business etiquette, expressions, states and capitals, phonetics, customer’s commonly used phrases on calls, idioms, holidays, etc.
• Guide the employees to focus on delivering outstanding customer service by being ‘customer’ focused in e-mails, chats and calls
• Prepared training programs (written and verbal communication) based on the requirements of the agents