Soft skills Trainer
January 2013 — Present
• Imparted training for new hires on English grammar, customer service, e-mail and telephone etiquette, Business communication and accent neutralization
• Imparted training to Engineers on UK/US culture e.g.: history, geography, business etiquette, expressions, states and capitals, phonetics, customer’s commonly used phrases on calls, idioms, holidays, etc.
• Guide the employees to focus on delivering outstanding customer service by being ‘customer’ focused in e-mails, chats and calls
• Prepared training programs (written and verbal communication) based on the requirements of the agents