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Monica Lucha

Monica Lucha

Customer Service Agent

Bay Logistics

West Bloomfield, MI


Bay Logistics

Customer Service Agent

-Preparing bill of ladings and other documentation for outbound shipments traveling to designated customers.
-Receiving inbound containers and distributing freight in the proper locations to ensure correct fifo procedures are being met for all orders requested by the customer.
-Inspection of freight being entered into our warehouse to ensure there are no damages and freight is being properly staged by part number per pallet.
-Follow all procedures and making sure any and all customer requirements are met on a daily basis.
-Assisted management in a recent warehouse transfer to change locations by several truckloads.
-Creating SOP for various customers.

Career medium 06
Career medium 02

V Salon

Assistant to Owner/Stylist

-Assists the owner of the salon in any duties needed for daily operations.
-Acts as a liaison between employees and management.
-Problem solver.
-Inventory management.


ABX Logistics

Import Analyst/Special Account Coordinator

-Preparing and filing warehouse entries with U.S. Customs via electronic communications for the importation of various goods into the United States.
-Extensive customer service including the tracking and tracing of freight throughout the U.S. and various overseas locations.
-Logistics which include setting up trucking and delivery of goods to customers in a timely manner.

Career medium 01
Career medium 02

Schenker International

Key Account Team Leader

-Responsible for creating orders for transfer of goods to various Lufthansa airline catering kitchens throughout the United States, as well as Mexico, Columbia, and Canada.
-Preparing and filing warehouse entries with U.S Customs via electronic communications with both U.S. and overseas customers.
-Coordinated delivery schedules via electronic communication with both U.S. and overseas customers.
-Completed and followed up on all registration and traffic documents.
-Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
-Coordinated rush orders and order changes.
-Resolved problems for customers, warehouses, and carriers.
-Acted as a liaison between logistics, carriers, and customers.
-Monitored shipments to guarantee on-time delivery.
-Completed all necessary customs documents and other paperwork.
-Prepared invoices for all customers in the logistics department at the end of every month.


FW Myers

Air/Ocean Import Coordinator

-Classification and data entry required in obtaining U.S. customs clearance for General Motors, Chrysler, and various other accounts.
-Accounting related functions such as import billings and accounts payable.
-Arranging timely delivery of U.S. Customs released freight to their final destinations.
-Tracking and tracing ocean containers, air shipments, etc.

Career medium 04

Madonna University

Pharmacy Technician Certification, Pharmaceutical Education

Trenton High School

Diploma, Business

Concentrated on all aspects of business related material and classes offered.