July 2013 — Present
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Communications Professional | Technical Writing | Process Improvement | Business Continuity
Managed the Business Continuity program for an IT Department, coordinating five plans, and supporting the plan authors and SMEs (Subject Matter Experts). Single Point of Contact for IT issues supporting other business units.
Audit facilitation within IT including CSAE-3416(formerly SAS70), SR&ED and internal audit.
Content owner IT intranet site.
Research and respond to suggestions/questions from employees via "Idea Factory" online forum
Technical writing and editing of user facing support material.
Project managed technical implementations such as server upgrades.
Trouble shooting for the desktop environment, creation of end-user support guides and FAQs; creation of support site on company intranet. Project prime for Y2K desktop compliance and readiness across a national company.
As part of the Marketing Communications team (MarCom), I was responsible for creating user manuals, brochures and sales collateral.
Project Coordinator supporting Allstream business transformation. Responsibilities included consolidation of program deliverables, drafting project communications and progress tracking. Technical writing and editing of project documentation and user facing information.
Photo and press archives, daily clippings.
Communications Liaison for members of the press for show openings and previews.
Led public tours at the Festival Theatre.