Close Close Preview

Your amazing online presence is right this way.

Create your profile
Capture who you are, what you do, and where you're going. All in one place.

Monica Dechene

Monica Dechene

Communications Professional

Building Engagement

Toronto

Communications Professional | Technical Writing | Process Improvement | Business Continuity

Message
MENU ☰

Building Engagement

Communications Professional

Career medium 05

MTS Allstream

Service Support Specialist, IT

Managed the Business Continuity program for an IT Department, coordinating five plans, and supporting the plan authors and SMEs (Subject Matter Experts). Single Point of Contact for IT issues supporting other business units.
Audit facilitation within IT including CSAE-3416(formerly SAS70), SR&ED and internal audit.
Content owner IT intranet site.
Research and respond to suggestions/questions from employees via "Idea Factory" online forum
Technical writing and editing of user facing support material.

Career

Allstream

System Implementation Specialist, IT

Project managed technical implementations such as server upgrades.

Career medium 02

Allstream

Desktop Support

Trouble shooting for the desktop environment, creation of end-user support guides and FAQs; creation of support site on company intranet. Project prime for Y2K desktop compliance and readiness across a national company.

Career

Unitel Communications

Graphic Designer/Production Artist

As part of the Marketing Communications team (MarCom), I was responsible for creating user manuals, brochures and sales collateral.

Career medium 01

MTS Allstream

Project Coordinator

Project Coordinator supporting Allstream business transformation. Responsibilities included consolidation of program deliverables, drafting project communications and progress tracking. Technical writing and editing of project documentation and user facing information.

Career

Stratford Festival

Communications Intern

Photo and press archives, daily clippings.
Communications Liaison for members of the press for show openings and previews.
Led public tours at the Festival Theatre.

Career medium 01
Career

York University

Bachelor Fine Arts - Honours, Theatre (Design)