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Moni'ca Brown

Moni'ca Brown

Smile Curator

Stripe.com

New York, Other

I build deep and lasting relationships and add value which contributes to retention satisfaction anywhere I go.

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Fab.com

CrackerJack

Responding to and resolving a high-volume of customer inquiries via phone and email
Troubleshooting customer questions, issues and complaints, making sure our customers leave every interaction with a smile
Understanding Fab designers and products to be able to answer customer questions
Communicating key features and functions of Fab’s website and apps to our customers
Investigating customer orders and acting as a liaison between the customer and internal Fab teams on any shipping, technical, or designer (vendor) issues.
Seeing the bigger picture and suggesting process improvements
Taking a light-hearted approach to tough situations

Career medium 04
Career
Career medium 01

ZocDoc

Operations Associate

Helps implement and monitor the annual and medium term operational plans, program and projects to meet overall objectives and agreed timings.
Assists in establishing clear organizational structures for the Operations Team, including responsibilities and accountabilities of individuals.
Contributes to short and long-term organizational planning.
Ensures effective internal communications both within the operations team and across the organization.
Interacts with patients on a daily basis to ensure satisfaction and retention.
Strong analytical and critical thinking in managing day-to-day tasks
Ability to achieve results by managing expectations of both internal and external customers (and outside vendors), communicating in a timely fashion, and utilizing effective procedures and plans
Ability to work independently, yet integrate personal results in a team environment
Proficiency in analytical tools.
Excellent interpersonal and customer service abilities
Excellent written and oral communication skills
Providing routine clerical and administrative support to executives and managers
Creates and maintains customer confidentiality in accordance with HIPAA law.
Performs data entry responsibilities related to customer care and support
Interfaces with existing customers, prospects, and prospective and existing staff to provide a seamless experience.
Provides customer care to variety of customers over the telephone, screening and directing calls, taking and relaying messages, providing information to callers

Career

Crumbs Bake Shop

Team Lead

Ensure proper opening and closing procedure
• Cash management
• Ensure daily communications with Corporate Office

Career medium 05

Financier Patisserie

Supervisor/ Manager

Managed a FOH and BOH staff of up to fifteen cashiers, pastry staff, kitchen and floaters.
• Opening and closing operations at 7 locations.
• Ensuring proper cash management and integrity.
• Daily and weekly inventory/ ordering.
• Resolution of unforeseen occurrences.
• Daily troubleshooting of various POS systems.

Career

The League of Young Voters

Development Associate

Responsible for donor outreach, calendaring for the ED, writing grant proposals and creating follow
up reports for grants received.
• Created the narratives for Annual and Bi-annual reports, working with affiliates to ensure all
LYV/LYVEF work was highlighted.
• Entered into collaboration with graphic designers to complete the projects.
• Responsible for writing, editing and proofreading copy of annual reports, foundation reports and
proposals.
• For donor outreach I sent email blasts to current and recurring donors as well as more personal email
outreach to renew donors, or to cultivate new or previous donors.
• As a single member department I was solely responsible for writing grants to raise money for the org,
and pulling all the pieces together

Career medium 04
Career
Career medium 01

Lush Cosmetics

Keyholder

Supervised sales associates on the floor and helped customers to drive daily, weekly, and monthly
sales goals.
• Managed re-shop and restock, checked in and stocked weekly product deliveries, monthly inventory.

Career

McKee After 3

Tutor

Worked closely with underprivileged High School students of color on Staten Island.
• Taught students English fundamentals.
• Mentored students and helped them with their self-esteem encouraging them to try more and learn
more.
Many students flourished under my tutelage and proved they could get better test scores and also
increased their writing voice development.

Career medium 01
Career
Career medium 01

Starbucks Coffee Company

Shift Supervisor

Oversaw shift and employees.
• Provided legendary service to my customers.
• Assisted customers with drink, retail and bean selections to match their specific needs and tastes.
• Ensured Customers felt unique and important to our store dynamic rather than another patron.

Career

Richard Hugo House

Scribes Youth Program Coordinator

• Worked on planning, recruiting and outreach, and interviewing.
• Selected both teachers and youth for the program,
• Helped with production of SCRIBES publication.
• Helped with program and curriculum design, assisted day to day during the two-week program, and
helped with final evaluation.
Stage Fright Youth Open Mic Coordinator and Host
• Developed working relationships with schools and other community contacts to ensure they received
publicity materials about Stage Fright.
• Worked with various food establishments in the area to receive donated food and a variety of
funding in the form of donations for the youth who were largely homeless.
• Hosted, set up lights and sound, and tidied the space up at closing.

Career medium 05
Career

New School University

Bachelor of Arts (B.A.), English and Creative Writing

New School University

B.A. Bachelor of the Arts, English Language and Literature/Letters

Norfolk State University