April 2012 — October 2012
Helps implement and monitor the annual and medium term operational plans, program and projects to meet overall objectives and agreed timings.
Assists in establishing clear organizational structures for the Operations Team, including responsibilities and accountabilities of individuals.
Contributes to short and long-term organizational planning.
Ensures effective internal communications both within the operations team and across the organization.
Interacts with patients on a daily basis to ensure satisfaction and retention.
Strong analytical and critical thinking in managing day-to-day tasks
Ability to achieve results by managing expectations of both internal and external customers (and outside vendors), communicating in a timely fashion, and utilizing effective procedures and plans
Ability to work independently, yet integrate personal results in a team environment
Proficiency in analytical tools.
Excellent interpersonal and customer service abilities
Excellent written and oral communication skills
Providing routine clerical and administrative support to executives and managers
Creates and maintains customer confidentiality in accordance with HIPAA law.
Performs data entry responsibilities related to customer care and support
Interfaces with existing customers, prospects, and prospective and existing staff to provide a seamless experience.
Provides customer care to variety of customers over the telephone, screening and directing calls, taking and relaying messages, providing information to callers