Quality of Service Sr. Expert
December 2006 — December 2012
Managing a team of GSM/UMTS professionals in Packet core, Voice core and roaming. My team Own, develop and report network and service level KPIs and KQIs. our goal is to establish a process for service level auditing and benchmarking across the mobinil technology department, this process is used to enhance the results of our KPIs with respect to the Egyptian national telecommunication authority quarterly audits on all 3 operators in Egypt
Design and issuance of a major multi-million dollars RFP to overhaul the mobinil QoS monitoring system to bring it up to date with latest technologies in the market. The RFP included major network monitoring system vendors in the market like Tekelec,Tektronix and Astellia and the aim was to cover all major signaling interfaces and network elements in the network with a probing solution that allows QoS engineers, network operations engineers and customer service department to be updated promptly with network issues affecting all service quality aspects in both packet and voice domains.
Implement the main KQI/KPIs dashboards for both data and voice services based on signaling captures from Aif,IuCS,IuPS,MAP,ISUP,Gn and Gi interfaces that had a direct impact on monitoring newly launched services in mobinil such as 3G network launch in 2008. Designed dashboards includes circuit analysis, radio resources, access resources, core protocols performance, timers, VIP areas and Handset analysis performance dashboards
As an owner for the QoS monitoring system in mobinil, lead a project in coordination with Orange and France telecom to implement a complete CEM system utilizing all available data sources inside mobinil such as network info, billing info, data warehouse, CRM and customer information to achieve a full 360 degrees view of customer journey using mobinil services from the decision/buy through activation, service usage, problems, bills, handset, and churn or service termination.