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Mohamed Ibrahim

Mohamed Ibrahim

IT Technician

Fareportal

IT Technician at Fareportal

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Fareportal

IT Technician

Day-to-day duties include:

● Providing technical support, system administration and maintenance of networks and PC systems for all users.
● Maintaining user up-time and improving their computing experiences.
● Diagnosing, troubleshooting and resolving client issues with hardware/software maintenance, installations and upgrades.
● Installing/configuring new equipment and upgrading existing systems
● Training users on new systems or software applications.
● Managing Google Apps users.
● Creating, configuring and deleting user accounts in Microsoft Active Directory
● Remotely administrating as well as assisting users via Remote Desktop Connection and DameWare.

Career medium 03
Career
Career medium 01

Fareportal

IT Support Intern

● Maintained accurate, complete and up-to-date inventory records of all computers and printers
● Installed, assembled and configured computers, monitor, network infrastructure and peripherals such as printers, scanners and related hardware.
● Created documentation on help desk procedures
● Escalated issues to help desk manager when necessary

Career

City University of New York-College of Staten Island

Bachelor's degree, Computer Science

Ralph R. McKee Career and Technical Education High School

Computer Networking, Computer Systems Networking and Telecommunications