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Mohamed Hafez

Mohamed Hafez

Regional Sales Manager

Kapci Coatings

Egypt

I have over 9 years of experience working in account management, export sales, and international marketing, and Currently, I work as regional sales manager, improving products and services for our customers, organizing events and seminars to increase awareness about the brands and the products we sell. Specialties: Sales, Ma...

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KAPCI Coatings

Export Sales Area Head

• Advise customers of and compile documentation for export consignments,
daily. Advise customers of service and packing methods available and provide back-up to International Sales Team, daily. Collating information to ensure that company services provided meet the
needs of the customer, daily.
• Costing and invoicing of jobs.

Kapci Coatings

Regional Sales Manager

1. Develop sales objectives/key goals with respective staff in the team and provide counseling, guidance, and support to drive product sales.
2. Manage growth in sales by developing plans jointly with Account Managers, Account Executives and related team members for customer contact efforts.
3. Responsible for coaching others within the sales organization on product applications and sales techniques.
4. Lead a team of sales personnel and be responsible and to assist sales personnel to negotiate and close orders, so as to enable them achieve targets.
5. Identify additional sales activities, training, or materials necessary to accomplish specific product sales in key accounts or markets and ensure selling to new customers.
6. Perform analysis on region opportunities and create forecasts for sales results.
7. Provide product specific customer feedback (i.e., product features, functionality, competition, and possible sales results) to product line managers, Company management, and customer service personnel as appropriate.
8. Responsible for identifying and continuously improving activities that can affect customer perceptions
9. Provides recommendations for expense budgets and manages expenses to the budget plan.
10. Assist and ensure payments with respect to invoices are collected in time from customers

Mobinil "orange"

Customer Service Representative

Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.