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Mohamed Emam

Mohamed Emam

Principal Service Delivery Manager / Project Manager


Project Manager / Service Delivery Manager



Principal Service Delivery Manager / Project Manager

My role is to manage customers’ delivery of Services, and Projects. I focus on developing solutions to satisfy business needs, maintaining profitability margin. I lead the technical team towards successful delivery.

- Manage big accounts including Vodafone, Dubai Smart Gov, Ministry of Finance (UAE), RAK Bank, Wipro UK, Dell UK, Adecco France, and others.
- Led a complex eBusiness Suite ERP implementation project at Vodafone. Assured successful integration with external Systems including SAP, and Development as per Systems development life cycle (SDLC).
- Led a seamless Data Warehouse migration for Vodafone to Exadata Engineered System. Improved Business Intelligence Reports performance by about 10 times.
- Led seamless eBusiness Suite ERP upgrades in Dubai eGov, and Omantel. Awarded a certification from Dubai Smart Gov for managing successful upgrade of the ERP System.
- Manage the Project lifecycle from Initiating to Closing, applying PMP Guidelines.
- Special focus on Planning, Risk Management, and Change Management as per ITIL best practices.
- Achieved 100% service contracts renewal, and up-selling of $1M in the last fiscal year.
- Select the Project team with appropriate skills for different projects.
- Enable the team on industry aspects of every project.
- Work closely with business entities to analyze requirements, to design services, and build solutions.
- Assure high level of communications with customers, and act as Trusted Advisor for managed accounts.
- Conduct regular Service Delivery reviews, and present new solutions to C-Level management.
- Engage in Strategic and Tactical Account Planning with customer top management.

Career medium 02
Career medium 03


Senior Support Engineer

Diagnose and provide technical resolution for Customers Services Requests in Middleware products. Apply ITIL Incident and Problem Management processes.

- Managed the Technical Coordination of Middleware Support team, and act as technical advisor.
- Achieved 99% customer satisfaction.
- Supported Oracle Forms, and Oracle Reports technical requests, providing Root Cause Analysis, and resolution.
- Supported the operation, and configuration of Application Server (IAS), and Web Logic (WLS).
- Supported the implementation of High Availability (HA) architecture for Middle-Ware. Advised solutions for heavy loaded complex systems involving Clustering, and Grid Control.
- Participated in global board meetings to maintain and improve support process in global team.
- Participated in interviewing, and selecting new hires for the local team.


FiduciarySoft Systems

System Analyst

- Designed and developed an Investment System, to automate stock trading with Kuwait Stock exchange market.
- Developed complex code using PL/SQL, Oracle Forms, Oracle Reports, JDeveloper, and Eclipse.
- Designed and developed J2EE, and SOA classes.
- Worked on modules migration from Forms10g to J2EE.
- Developed the Retail interface module, based on SWIFT codes, using XML.
- Implemented the system in “Gulf Bank” and IFA Brokerage Company.
- Wrote the full technical documentation of the system.

Career medium 01
Career medium 06


System Analyst / Implementation Project Manager

- Developed an Enterprise Hospital Management information System using ‘Oracle Forms’, PL/SQL, and PowerBuilder.
- Analyzed customer requirements, and designed customized solutions.
- Led the implementation projects of the System in “Maghrabi Hospitals” in Egypt, and Saudi Arabia.
- Developed implementation Project Plans, and assigned tasks to development team.
- Designed and developed the Integration with Financial Back Office, and Medical Equipments.
- Applied CMMI guided principals.


Information Technology Inistitute (ITI)

Oracle Developer

Participated in the implementation of an examination system for ITI.
Developed the Examinees Forms Using Oracle Form Builder.
Designed a complete ERD for the examinees system.

Career medium 02

Information Technology Inistitute (ITI)

Software Skills Developmer Diploma (SSDP), Computer Software Engineering

Faculty of Engineering, Cairo University

B.Sc, Electronics and Communications Engineering

Talaee Languague Schools

General Secondary Certificate, Science