October 2009 — Present
.Handling customer and renewal monthly subscription and create new account in ADSL service.
•Agent Core and MED. Queue Handling customer inquires and complains.
•Provide internal and external customer with accurate and timely information.
•Assisting other division during the backlog period.
Recognition and achievement during my employment period:
- Nominated by my supervisor and selected by the Training Dept. to be mentor for the new call center representatives.
- Recognition from the Quality Assurance Division for our team for our excellent performance and keeping the first positions in quality among the Call Center Team for eight consequence months.