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Mina Cosentino

Mina Cosentino

Intake Analyst

ReNew Jersey Stronger

Oakhurst, NJ

Intake Analyst at ReNew Jersey Stronger

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ReNew Jersey Stronger

Intake Analyst

-Answers and assists visitors in entering information onto online applications
-Prepares and submits automated and manual activity logs, and submits to supervisor on a weekly basis
-Reports to supervisor on a regular basis concerning customer needs and suggestions for addressing them more effectively
-Obtains relevant data from appropriate training, resource documents and software applications to assess customer needs and respond to inquiries
-Handles customer visits by 1) soliciting sufficient information to identify reason for visit and 2) addressing questions based on general program knowledge and computer system data

Career medium 01
Career
Career medium 03

Madison Marquette

Cashier/Assistant Attendant (Seasonal)

-Learned and grew familiar with customer service routines
-Directed customer complaints to appropriate departments to avoid confrontation, misinformation, or production of negative views concerning the business as a whole
-Cleaned and restored facilities properly during opening and closing
-Handled cash and credit card transactions daily
-Resolved customer complaints with courtesy and patience
-Enforced strict rules politely and respectfully to customers not abiding by the rules

Career

Igloo

Ice Cream Server

-Advised customers on menu selections based upon their preferences
-Ensured all opening and closing routines were completed correctly and on time
-Resolved issues effectively concerning employee-customer problems or misunderstandings

Career medium 05
Career

Northeastern University

Business Administration and Management, General

Swinburne University of Technology

Ocean Township High School

Brookdale Community College

Associate's Degree, Business Administration