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Mikreshia Goode

Mikreshia Goode

Technical Support Representative

Aditya Birla Minacs

Henrico, VA

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Aditya Birla Minacs

Technical Support Representative

-Inbound calls assisting customers with technical issues on their device
-Assist customers with purchasing extra protection for their device
-Email customers articles relating to their issue or question they call about
-Assist customers with resetting passwords and security questions for Apple ID
-Peer coach for team members
-Mentor new advisors that join the team

Career medium 03
Career
Career medium 05

Randstad Staffing

Material Handler

-Worked at Menlo Logistics
-Reported all inventory discrepancies to a lead or supervisor
-Audited pallets before they were wrapped and loaded onto trucks
-re-stacked product on pallets after auditing
-Wrapped pallets prior to them being loaded onto trucks
-Moved pallets to correct dock doors with forklift

Career

Vangent

Customer Service Representative

-Informed Medicare beneficiaries about important healthcare options
-Communicated valuable healthcare plan information to retired Federal employees
-Researched information pertaining to billing for beneficiaries
-Compared Medicare prescription drug plans with beneficiaries or a family member

Career medium 05
Career
Career medium 03

McDonald's

Crew Member

-Greeted customers upon entering and exiting the restaurant
-Cash register transactions
-Organized the stock room and restocked condiment stands at registers
-Assisted managers on duty with various tasks
-Prepared meals

Career

Angela's Beauty Salon Inc

Receptionist/ Assistant

-Made and confirmed appointments
-Made daily deposits at the end of the day
-Assisted salon owner with customers
-Cleaned and organized everything in the salon
-Suggested different products

Career medium 06
Career

Thomas DaleHigh School

Advanced Studies Diploma