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Mike To

Mike To

Field Service Diagnostics and Engineering CE

Apple

Field Service Diagnostics CE at Apple

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Apple

Field Service Diagnostics and Engineering CE

Integration of diagnostics tools into the troubleshooting process in the field across iOS, Mac OS X, and Windows. Develop test suites and data mine to improve diagnostics and troubleshooting solutions to service channels.

Career medium 03
Career
Career medium 06

Apple Retail

Genius

Effectively and efficiently repaired customers' relationship with the Apple brand by using interpersonal skills to align with the customer and educate on how to use Apple products. Created hundreds of promoters of the brand through resolving hardware and software issues in a timely manner to keep up with daily demand. Used methodology and tools to determine if customers’ issues are hardware, software, environmental, or educational. Raised team moral by recognizing obstacles in workflow and created training materials and work guidelines to overcome roadblocks, as well as, on the spot mentoring for peers. Facilitated Family Room Specialist Training and iOS Troubleshooting.

Career

GameStop

Store Manager

Increased revenue year over year at 3 failing stores through hiring, development, training, transparency, and organization. Manage business effectively by creating schedules to meet the unique local proximity demands. Decreased shrink loss and drive customer satisfaction by customer engagement on the sales floor, employee accountability, and inventory management. Several Assistant Managers under my tutelage went on to become Store Managers.

Career medium 05
Career
Career medium 04

Sony Computer Entertainment America

Quality Assurance

Tested first party and third party software on different hardware platforms with varying hardware configurations for bugs and glitches. Wrote reports on how to reproduce discovered bugs and how often it was successfully reproduced.

Career

GameStop

Store Manager

Increased revenue year over year at 3 failing stores through hiring, development, training, transparency, and organization. Manage business effectively by creating schedules to meet the unique local proximity demands. Decreased shrink loss and drive customer satisfaction by customer engagement on the sales floor, employee accountability, and inventory management. Several Assistant Managers under my tutelage went on to become Store Managers.

Career medium 02
Career
Career medium 06

Honda of Stevens Creek

Receptionist

Customer facing operator that answered and redirected phone calls, customer retention, data entry, filing and organization, as well as, other general office duties.

Career

Salient Point

Information Engineer

Created databases of information.

Lane Bryant

Sales Associate

Assisted customers with products. Restocked sales floor and other general cashier duties.

Internet Access for Promotional Products

Graphics Editor

Scanned physical catalogs to create digital catalogs. Touched up photographs of products in Photoshop.

Target

Stock

Organize receiving inventory in the stock room and deliver products to the sales floor.

De Anza College

AA, Liberal Arts