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Mike Lazenka

Mike Lazenka

Operations Manager - Business Services IT Support

University of Pennsylvania

Greater Philadelphia Area

I’ve leveraged my intellectual curiosity, inherent interest in helping people, and background in communications to succeed in a service delivery oriented career that has spanned a diverse set of professions and industries including Information Technology, Motion Pictures, Marketing, Corporate Legal Administration, Power Gener...

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University of Pennsylvania

Operations Manager - Business Services IT Support

Manage a staff of 3 and oversee IT-related support, communications, and service delivery for 22 discrete lines of business for the University that are managed through the Division - Develop and deliver training and documentation related to IT initiatives across the division - Cultivate and maintain strong working relationships with Division leadership to foster open communication and collaboration. - Apply ITIL framework to Helpdesk intake and incident management.

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