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Mihai Dragnea

Mihai Dragnea


This is Retention


9 years expertise in Customer Retention and 11 years of professional experience in leading companies, in Telecom, Banking & IT. Author of the first book about Customer Retention in Romania. PhD student in Cybernetics and Statistics - Informational Statistics with applications in marketing-management decisions (data science)...





This is Retention


We are here to create the first community of specialists and experts who believe in Customer Retention in Romania. Together we will become the global role model of top performance, expertise and adaptability in Customer Loyalty & Retention. In a world where communities will have the power to change how businesses will evolve – only by intending to do so.

Thank you for inspiring us, Bob! Robert Murray #ItsAlreadyInside

This is about your values. Would you love, as a customer, to be retained by a company that doesn’t take care of it’s customers values?

Robert murray always over react to values violations


Senior Manager, Global Retention & Loyalty, B2B