June 2007 — October 2013
Patched, updated and deploy software across the enterprise to target security vulnerabilities and user uptime. Attend and resolve to Service Desk Plus trouble tickets to meet company SLA. Provide guidance and a strong work leadership with less-experienced technicians. Participated in special projects as required. Example: created a Service Desk SharePoint site for Carfax staff.
Technical troubleshooting and hands-on experience with iOS, Android and Blackberry devices. Administered Active Sync, BES and GOOD management applications. Assist end users via telephone, e-mail and visits with a wide range of questions, problems and requests with their device connectivity. Maintain mobile device inventory, such as iPhones, iPads, Android, Blackberry, Broadband Cards and Mobile Hotspots. Train end users on mobile device technology.