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Michelle Palm

Michelle Palm

Assistant Store Manager

Vera Bradley

Assistant Store Manager at Vera Bradley

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Vera Bradley

Assistant Store Manager

Recruit, train, and monitor 13 employees. Work with Kenexa to recruit candidates. Store trainer who reviews product knowledge, sales knowledge, customer service, policies and store safety. Leader of store events to drive sales and promote community knowledge via e-mail and cold-calls. Network at Greater North Michigan Avenue Association with local businesses. Visual display manager. Manage inventory surplus. Prepare Excel sheet and monthly budget. Approve payroll (ADP) E-time bi-weekly. Attend District and National conference calls (WebEx) to discuss best practices for store.

Career medium 01
Career
Career medium 03

Verizon Wireless

Wireless Consultant

Conducted Apple and Android Workshop Training for 10-30 customers per session to increase productivity on their new devices and accessories. Coached new hires on POS systems and new products. Increased client base through application of marketing knowledge and outstanding customer service. Consistently achieved growth in personal and store goals.

Career

Helzberg Diamonds

Manager Trainee/Consultant

Trained 8 employees with the diamond standards and operating systems. Visual set-up manager. Coordinated hiring process; set up interviews. Performed store opening and closing procedures.

Career medium 01
Career
Career medium 03

American Eagle Outfitters

Inventory Manager/Lead Cashier

Team leader of test product line (Aerie). Set up visual marketing displays. Tracked store sales goals and pushed promotions. Trained others on computerized sales system.

Career

Hot City Theatre

Marketing Intern

Devised successful marketing plan for Summer 2008 season
Organized and led work team to meet internship goals

Custom Christmas Collectibles

Office Manager

Managed online orders and communicated customers as to what they were looking for
Organized Excel sheet to keep track of current stock

Southern Illinois University, Edwardsville

B.M, Music Business

Pekin Community HS