Pionear LLC at Bank Of America
August 2015 — January 2016
Review customer accounts for the prevention and detection of possible Fraud. Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. Make inbound and outbound calls and take appropriate action based on transaction characteristics.
Always meet production and quality goals such as Average Handle Time, Availability, Quality, etc.
Fraud systems: model,lean synergy, soft phone , Omni, adanis, etc