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Michelle Nunez

Michelle Nunez

New Job

Company

Montebello

Message
MENU ☰

Pionear LLC at Bank Of America

Fraud

Responsibilities
Review customer accounts for the prevention and detection of possible Fraud. Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. Make inbound and outbound calls and take appropriate action based on transaction characteristics.

Accomplishments
Always meet production and quality goals such as Average Handle Time, Availability, Quality, etc.
Perfect Attendance

Skills Used
Fraud systems: model,lean synergy, soft phone , Omni, adanis, etc
58 wpm

America's Security W/ ADT

Customer Support Specialist


Responsibilities
Received customer inbound phone calls for false alarm call backs, placing alarm on test, responding person call back, AHJ information requests.
Provide alarm history, update information as appropriate.
Troubleshoot customer technical alarm issues effectively and completely over the phone and assist customer with questions and issues.
Schedule a technician when necessary when over the phone troubleshooting cannot be resolved.
Duties also include responding to 3rd party callbacks, assisting customer with inquiries on alarm handling, updating of account information and clarification of alarm handling instructions.
Make the necessary and appropriate decision to dispatch an authorized service provider when on-site service is required.
Effectively utilize customer service skills, technical abilities and ADT resources to satisfy our customer’s equipment needs.
Provides quality service to increase customer satisfaction.
Maintain individual performance relative to inbound phone answer rates, customer satisfaction and ADT quality standards.
Monitors and dispatches on alarms as instructed based on business needs.

In charge of all technicians . Keep daily records of Inventory.

Auto Dealers Licensing

Inside Sales Rep/ Customer Support


Helped Customers get a dealers license and answer every question and concern.
• Incoming/Outgoing Calls.
• Knowledge of CRM Tools. Salesforce.com/Zoho Crm
• Knowledge of join.me system.
• Identify client needs and provide them with the best program for each individual need.
• Follow up system by coordinated calls and emails.
• Generated various email templates for the rest of the co-workers to use.
• Composed/Conducted email and texting campaigns through constantcontact.com software.
• Handled 3 of the company's email accounts: sales@autodealerslicensing.com, info@autodealerslicensing.com and support@autodealerslicensing.com

East Los Angeles College

AA, English

Schurr Highschool

Diploma