Michelle Myer

- A hybrid role combining purchasing, operations, production, logistics, E-Commerce, customer service
- Interact with all departments within the company
- Run weekly status reports to ensure order cycle is running as efficiently as possible
- Process all website, Amazon, and phone orders and ensure customer satisfaction throughout entire lifespan of order
- Enter and submit purchase orders and change orders to vendors
- Act as the main point of contact for customers and vendors in regards to any disputes, issues, inquiries, and returns and maintain a professional, trustworthy relationship with all parties
- Create and organize part numbers, product descriptions, assemblies, and bill of materials
- Create work tickets and arrange the in-house production schedule
Accomplishments:
- Developed and instated a new, more efficient workflow system within the operations department to manage all orders. Coordinated and led meetings to ensure proper understanding and productivity of this system.
- Created and continuously maintain and update Operations Manual
- Aided in training new members of the sales team
- Completed a series of customer service and business strategy course through the Skillsoft program
- High level of proficiency in Sage Peachtree