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Michelle Myer

Michelle Myer

Service & Planning Analyst

Cases By Source, Inc.

Ramsey, NJ

My name is Michelle and I am a motivated young professional looking to immerse myself in a creative world. I live for all things crafty, and aspire to spend each day using my talents to help other people (and myself) enjoy life! Everyone around me knows that I am a consistently caring, happy person with a positive attitude ...

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Keep your head up, keep your heart strong. - Ben Howard lyrics
Interests

Fashion - in both a social aspect and production aspect Crafts DIY Purchasing Production

Running the operations end of a fashion or craft company and being a mentor to all of the girls like me who struggle to get where they want to be.
Career medium 05

Cases By Source, Inc.

Service & Planning Analyst

- A hybrid role combining purchasing, operations, production, logistics, E-Commerce, customer service
- Interact with all departments within the company
- Run weekly status reports to ensure order cycle is running as efficiently as possible
- Process all website, Amazon, and phone orders and ensure customer satisfaction throughout entire lifespan of order
- Enter and submit purchase orders and change orders to vendors
- Act as the main point of contact for customers and vendors in regards to any disputes, issues, inquiries, and returns and maintain a professional, trustworthy relationship with all parties
- Create and organize part numbers, product descriptions, assemblies, and bill of materials
- Create work tickets and arrange the in-house production schedule
Accomplishments:
- Developed and instated a new, more efficient workflow system within the operations department to manage all orders. Coordinated and led meetings to ensure proper understanding and productivity of this system.
- Created and continuously maintain and update Operations Manual
- Aided in training new members of the sales team
- Completed a series of customer service and business strategy course through the Skillsoft program
- High level of proficiency in Sage Peachtree

Career

Michaels Arts & Crafts

Certified Custom Framer

- Retail sales and customer service position that required an artistic eye
- Designed and assembled custom framing arrangements one on one with the customer

Ithaca College

Bachelor of Arts, Spanish

Ithaca College

Certificate, International Business

Ithaca College

Bachelor of Arts, Spanish

Ithaca College

Certificate, International Business; Latin America and Marketing