Huntington Learning Center
March 2011 — Present
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Project Manager at Huntington Learning Center
Conduct daily phone appointments with center staff across the country for multiple Huntington locations.
Assist with operational numbers, training questions and every day needs to help keep the center running at the optimal level.
Insure HLC standards are met and "Every student is given the best education possible".
Train new staff on a daily basis on manuals, curricula, organizational systems, reports, and every day duties associated with their job title.
Manage daily phone appointments with each staff member to meet certain phone time goals for the month.
Assist the new franchisee with "The Steps" so that they are full trained with every aspect of their business.
Massage Therapist, Massage Envy
Work with multiple clients to assess their needs and conduct therapeutic massages.
Document treatment plans and suggest frequency of massage with client.
Support other therapist with developing their skills through massage trades.
Successfully manage multiple center revenue, expense and operation goals on a monthly basis.
Conduct monthly phone visits to review operational numbers.
Conduct school and merchant visits with the franchisee to successfully drive revenue and profitability.
Attended regular trainings for the franchisees and push them to exceed expectations helping them to gain knowledge about their product and help grow their business.
Assist Franchisee with operational, curricula and reprogramming questions.
Advise Franchisee on hiring staff, training staff, marketing ideas, and prepare them for any situation that may arise.
Advise Franchisee on all aspects of new startup from actual setup of facility (painting walls, phone lines etc.) to opening the doors ensuring maximization of available resources.
Train Franchisee on all new startup information using power point presentations, manuals and center software programs.
Create a power point presentation educating the Franchisee about what the new center environment packet should
Michelle Murray (cont.)
look like. Other operations managers are currently using this presentation to educate additional Franchisee on this topic.
Successfully trained a New Franchise Operations Manager (NFOM) for 7 weeks.
Assist in editing of the new Facilities and Procedures Manual that guides the franchisees through the steps with opening their center.
Assist with editing the Start Up Visit packet and Follow up visit packet allowing the operations manager to document their findings during their center visits.
Successfully managed center revenue, expenses and operational goals on a monthly basis.
Continually recognized as a high five center by the Huntington Learning Center Corporation.
Numerous awards for maintaining excellence in profits and new business development.
Responsible for sourcing new clients while retaining existing business.
Proactively update parents and teachers regarding student's progress on a scheduled basis.
Continually updated students on programs and progress.
Conducted initial conferences analyzing needs of prospective students.
Responsible for ongoing training of; Learning Center programs to local merchants and schools.
Successfully provided students with the best education possible.
Successfully trained, motivated, hired and managed part time teachers and staff.
Managed all aspects of tutoring services including program prescription, initial program, program revision, and instruction and student progress.
Reviewed new curriculum and discuss seasonal programs with teachers on an as needed basis.
Actively supervised teaching floor insuring effectiveness, accuracy, thoroughness, and competency of all instruction/instructors according to Huntington Learning Center techniques.
Proactively monitored, programmed and reprogrammed student instructional programs ensuring maximum benefit to the student.
Accurately maintained student permanent progress folders and instructional binders.
Reviewed each student's instructional program on a monthly basis.
Communicated progress and progression to students, based on information gathered from meetings with parents.
Administered, corrected, and wrote-up evaluations for the initial testing, interim conference and initial conferences.
Created and maintained student and teacher schedules ensuring maximum optimization of Center resources creating the most effective environment for both teachers and students.
Maintained daily time sheets, calculated payroll hours ensuring all payroll functions were performed accurately prior to submission to the Director for final approval.
Instructed K-12 students on an individual basis, providing the basic skills necessary for maximum development.
Assisted Resource Center teacher with daily instruction
Instructed class when Resource Center teacher is absent
Communicated with staff/teachers on a daily basis regarding the content of their daily lesson plans.
Incorporated this information with the Resource Center study skills curriculum.
Integrated technology with a variety of subject matter.
Established strategies to allow the student to prioritize their work.
Helped design and implement an Individualized Math Program.
Attended teachers meetings, IEP meetings and community seminars.
Michelle Murray (cont.)
Assisted with IEP development and review.
Communicated with parents and Child Study Team members.
Implemented classroom school policies and procedures.
Participated in team teaching and in class support.
Substituted for a variety of subjects.
Acted as a faculty liaison to the director of the school play.
Motivated children to participate in every activity, throughout the course of the day
Supervised students to and from activities and out of camp field trips
Coordinated activities on the bus that encouraged positive group participation
Reinforced positive behaviors with behavior management system