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Michelle LaChapelle

Michelle LaChapelle

Acting General Manager: Business Operations & Special Projects

Verizon Digital Media Services

Greater Boston Area, us

STRATEGY | RESULTS | CULTURE Areas of expertise: • Program Leadership/ General Manager • Business Operations • Mergers/ acquisitions/ divestitures • Experienced working with SVP and CIO levels • Deep understanding of Cloud Technologies • Service Management Operations • Product development & Agile life cycle • Culture buildin...

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Verizon Digital Media Services

Acting General Manager: Business Operations & Special Projects

Program managing the integration of Volicon for 100 employees in Burlington, MA and Ramat Gan, Israel. Oversee the end-to-end integration of Volicon acquisition including HR, IT, Legal, Facilities, Billing, Procurement, Sales, Sales Operations, Product, Development, Engineering, and Customer Support Operations.

• Establish cross-functional road-map, strategy, operations, and culture growth objectives
• Streamline product operations and drive to a mature operating environment
• Support managers in building, inspiring, motivating, and empowering workforce and grow culture
• Lead advanced back office technology programs supporting business objectives: ServiceNow, Jira, Confluence, SalesForce, Configure Price Quote (CPQ)
• Develop a programmatic M&A integration program bringing business, technology, and IT together capitalizing on synergies and delivering top-line growth