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Michelle Herd Fetch

Michelle Herd Fetch

Director of Operations, Process Improvement and Technical Advisor

Threads Worldwide

Greater Denver Area

SUMMARY Flexible, adaptable, and highly creative Project Manager with 20 years of proven experience in Leadership, Project Management, and Information Security. Demonstrated track record of accomplishment in budget planning and coordination. Proficient in defining and clarifying business requirements, managing stakeholder exp...

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Threads Worldwide

Director of Operations, Process Improvement and Technical Advisor

Responsible for running daily operations while reviewing and providing recommendations for improving process and procedure efficiencies.

Notable Accomplishments include:
• Project and Technical manager charged with the move of all eCommerce services from an antiquated system to an up-to-date Magento backend and WordPress front end; this upgrade is addressing changing business needs.
• Updated all information security procedures for the organization.
• Created a cradle to grave communication document to support conversion of a customer to host to sales consultant; this document covers each communication type, technology trigger, owner of the communication and intended outcome from the communication.
• Spearheaded integration of technology and process enhancements which enabled Threads to quickly grow their sales field from 20-60 sales consultants.