Director of Operations, Process Improvement and Technical Advisor
January 2015 — Present
Responsible for running daily operations while reviewing and providing recommendations for improving process and procedure efficiencies.
Notable Accomplishments include:
• Project and Technical manager charged with the move of all eCommerce services from an antiquated system to an up-to-date Magento backend and WordPress front end; this upgrade is addressing changing business needs.
• Updated all information security procedures for the organization.
• Created a cradle to grave communication document to support conversion of a customer to host to sales consultant; this document covers each communication type, technology trigger, owner of the communication and intended outcome from the communication.
• Spearheaded integration of technology and process enhancements which enabled Threads to quickly grow their sales field from 20-60 sales consultants.