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Michelle Gilbertson

Michelle Gilbertson



Criterion Brock

Credit Specialist

- Research/Resolve accounting and billing discrepancies
- Generate and submit credits to Accounts Receivable
- Work closely with property management companies in dealing with individual communities to keep their account balance current
- Research credit history by individual owner or management company for any fore closures to then determine a credit limit for each community

Career medium 03
Career medium 02

Threshold Enterprises

Customer Service Representative

- Provide detailed technical information to customers and sales team
- Report customer needs to multiple departments in order to meet account deadlines
- Apply credits, research and resolve various sales or accounting errors
- Coordinate returns for damaged or mis-shipped product via UPS, FedEx or Ontrac
- Participate in separate self-directed team meetings aimed at improving company processes and personal goals
- Attend bi-monthly seminars put on by vendors bringing in new product in order to stay current with product information


Jia Tellas Cambodian Cuisine

Waitress/Cocktail Waitress

- Accurately take all food and beverage orders
- Answer customer questions relating to the menu, nutritional facts, ingredients, allergies etc.
- Open the restaurant, enforce company policies, delegate assigned tasks and make sure they are completed
- Complete all cash/credit transactions, complete weekly inventory and receive morning deliveries; note and report any order discrepancies to vendor

Career medium 04

The Academy for Salon Professionals

Esthetics, Santa Clara, CA

600+ hours of supervised training with additional certifications in Advanced Body Treatments, Microdermabrasion, Alpha Hydroxy Acid Peels and Aromatherapy