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Michelle Garcia

Michelle Garcia

Customer Account Administrator

Suburban Propane

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Suburban Propane

Customer Account Administrator

Manages the daily and month end reconciliation of Liquid Fuel Inventory for four distribution plants and 14 trucks resulting in a reduction of overall fuel loss.
Reconciles and accurately maintains the virtual truck and terminal inventory.
Handles various administrative duties, such as filing, data entry, maintaining customer account records, ordering office supplies, and ensuring Sarbanes-Oxley (SOX) compliance.
In charge of seasonal railcar deliveries and returns.
Monitors purchase orders and packing lists to insure accuracy of parts orders, and implemented clean up and organization of parts room to better serve technicians.
Addresses a high volume of incoming calls. Resolves customer complaints in a friendly and tactful manner while ensuring quality, efficiency and accuracy for all call transactions.
Processes over the counter payments and transactions.
Learned to fill customer propane tanks so no customer is turned away when yard personnel is not available.

Career medium 03
Career
Career medium 05

Premier Transportation, Inc.

Assistant Dispatcher

Handled all administrative duties related to the national shipping and dispatching of CNC machinery and other high value and oversized commodities.
Responsible for the daily tracking and managing of all over the road drivers for nationwide on-time deliveries.
Rated shipments and calculate drivers pay per delivery.
Handled heavy phones, including all customer calls regarding storage, deliveries, appointment scheduling and customer service related issues.
Responsible for preparing and maintaining all shipping documents, including bills of lading, requisitions, customs paperwork and rate confirmation contracts.

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