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Michelle Fischer

Michelle Fischer

Product Management Analyst

aXo Concur

at American Express Business Travel

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aXo Concur

Product Management Analyst

Responsibilities include the triage of issues escalated from our support team (Level 2)
to determine if issue is related to a known defect and work directly with vendor on
identifying and reporting until it's corrected. Identifying possible gaps in the
automation process.

Career medium 03
Career

American Express Business Travel

Analyst , Global Interactive Product Support - aXo Concur Travel

American Express

Service Delivery Analyst

Career medium 05

American Express

Service Delivery Analyst

Responsible for the implementation of new accounts and account maintenance thru their
life-span with American Express. Responsibilities include, supporting Client Management,
QSC, Product Management, Implementations, GIS and Operations. Work hand in hand with
Client Management to ensure client satisfaction. Increase FPY and touch-less transactions.
Fully proficient in the following GDS: Sabre, Apollo, Amadeus and WorldSpan. Proficient in
all booking tools from back-end to user experience.

Career

American Express Business Travel

Specialized Travel Counselor / Interim Team Leader

Travel leadership experience, accountable for supervising, coaching and motivating 18
associates in all facets of customer service activities through monitoring, analyzing
daily reports and CMS terminals. Communicated policies, procedures and regulatory changes
to associates on a daily basis. Strong written communication skills, project management
experience, multitasking ability and thought leadership through Service Delivery
Analysis.Inspired team members to meet daily, weekly and monthly goals that would impact
the yearly figures. Quality Goals, drove team results through providing direction and
immediate feedback in Customer Service, improving quality standards by more than 10% in 1
month. ESAT - Committee for Employee Development and trained every employee in Miami Lakes
(300+). Assisted in The Welcome Committee for potential new hires, conducted interviews
and hired successful candidates. Certified ARC specialist, . detailed Max reporting
experience. Proficient in the following GDS's: Amadeus, Sabre, Apollo and familiarity with
Worldspan. Proficient in all Booking Tools (GetThere-Cliqbook-Rearden Commerce- TRX and
certified by Aergo)

Served as mentor to junior team members. Directed strategic initiatives to achieve
department goals.

Career medium 03
Career

Surftravel

Owner

Surftravel, Inc

Office Manager

Supported all sales, focusing in the entertainment industry for both Leisure and
Corporate Travel.

Managed a team of 4 Travel Counselors as outside agents,

Planned and attended weekly Trade Shows.

Managed all marketing and promotions.

Sponsored Events to include Volunteer activities in the community.

Career medium 03
Career

EconoTravel, Inc

Tour Manager

ARC Report, Negotiating Airline and hotel contracts as well as organizing group travel.

Wyder Tours

Wholesale Manager

Arc Report, Negotiating contracts with airlines and hotels, Booking
hotels and air for packages to the

Caribbean, Mexico and Canada.

Sojourn Travel

Assistant Manager

Arc report, Booking domestic and international flights, hotels and
vacations packages.

Universidad Simón Bolívar

Bachelors, Tourism Managment

Universidad Simón Bolívar

Bachelor of Arts, Travel & Tourism Management