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Michelle Downing

Michelle Downing

Quality Analyst

Caterpillar Inc.

Quality Analyst at Caterpillar Inc.



Quality Data Analyst

Subject Matter Expert for the Nonconformance Management (NCM) Process.
• 2011 Chairman’s Quality Award winner for the Advanced Components Division based on the NCM Process capturing $5M in value prop Key role in developing training material and implementing data entry processes.
• Key role in developing training material and implementing data entry processes used in Building KK and replication facilities.
• Trained various levels of employees and management to execute the NCM Process.
• Processes external nonconforming material rejections using multiple sources and compiling into one source for multiple levels of management that generated projects for quality improvement.
• Administrator for the All Quality Event (AQE) Database, which is the primary tool for measuring NCM.
• Developed External and Internal Quality Goals for Facility Level Scorecard.
• Created Employee Rewards Metric that establishes bonus compensations.
• Provided Global support for the NCM Process Deployment across the rest of the ACSD Drivetrain facilities.
• Update PPM Metrics on a daily, monthly, and yearly basis that drives process improvements.

Career medium 06

Proctor Hospital


Bradley University

Bachelor of Science (BS), Education

Capella University

Master of Business Administration (MBA), Business Administration and Management, General