Close Close Preview

Your amazing online presence is right this way.

Create your profile
Capture who you are, what you do, and where you're going. All in one place.

Michelle Cole

Michelle Cole

Advanced Repair Agent

Geek Squad

Moore, OK 73160

Geek Squad Agent & Freelance Graphic Designer

Message
MENU ☰

Best Buy Geek Squad

Advanced Repair Agent

• Responsibilities •
Quickly and accurately diagnose technology issues and create robust solutions as needed.

Maintain, repair, and service products aligning with the customers’ “definition" of fixed.

Identify and take advantage of opportunities to improve the process of assessing, testing and performing store/customer repairs.

Help other employees understand how to successfully use the range of Geek Squad resources in solving customer needs to ensure no customer is ever left unserved or underserved.

And perform backup for other agents, among other miscellaneous assigned duties.

Career medium 03
Career
Career medium 04

Midland Mortgage, A Division of Midfirst Bank

Loss Mitigation Plan Administrator

• Responsibilities •
Apply an in-depth loan review of routine to complex financial and identity packages sent in by borrowers, and comparing it to guidelines established by investors, insurers and management to determine what HUD program or workout options they are eligible for.

Initiate contact with borrowers, in a call-center environment, to discuss the initial review, the borrowers intent, reason for default, current financial ability, and recommend the appropriate retention solution based upon the analyzes of that given information.

Negotiate and formalize repayment arrangements with borrower for appropriate workout alternative based on established guidelines. Then prepare submission packages for that set plan to send to investors, insurers, and management.

Career

IBC Bank

Personal Banker

• Responsibilities •
Professional-based sales in banking, process new account transactions and assist customers in their selection of various accounts and financial services, organize and maintain accounts/files/records, customer relations, data entry, receive telephone calls, and conduct presentations.

Career medium 01
Career
Career medium 02

Oklahoma City Community College

Receptionist for The Division of Arts and Humanities Department

• Responsibilities •
Organize and maintain files/records, receive telephone calls, greet visitors, answer questions and direct calls and visitors to the appropriate person or office, prepare a variety of reports, forms, and other requests using word processor or personal computer, data entry, receive and control mail, run errands, and coordinate
office maintenance, cleaning, and efficiency.

Career

Box Talent Agency

Graphic Designer Intern

• Internship Responsibilities •
Graphic design work, maintain online web sites, social networking, meet with musicians and conduct interviews with them for the companies event blog, organize and maintain files/records, receive
telephone calls, answer questions and direct calls and visitors to the appropriate person or office, data entry, and money handling.

Career medium 04
Career
Career medium 02

Blockbuster Video

Shift Manager

• Responsibilities •
Cash handling, sales, manage store revenue, provide exceptional customer service, resolve customer problems or
complaints by determining optimal solutions, organize and maintain files/records, effectively manage other employees, receive telephone calls, data entry, and maintain management of
other store operational issues such as housekeeping, physical inventories, price changes, etc.

Career

Dollar General

Cashier

• Responsibilities •
Cash handling, provide exceptional customer service, maintain a clean and organized work environment, and also assist with the restocking of new inventory.

Career medium 03
Career

University of Oklahoma

Civil Engineering Major / Architectural Engineering Minor

Moore Norman Technology Center

CompTIA A+ Essentials and Practical Application

{Received a final A+ grade for the course.}

Oklahoma City Community College

Associates of Applied Science, Graphic Communications: Print Design Emphasis