Best Buy Geek Squad
Advanced Repair Agent
November 2013 — Present
• Responsibilities •
Quickly and accurately diagnose technology issues and create robust solutions as needed.
Maintain, repair, and service products aligning with the customers’ “definition" of fixed.
Identify and take advantage of opportunities to improve the process of assessing, testing and performing store/customer repairs.
Help other employees understand how to successfully use the range of Geek Squad resources in solving customer needs to ensure no customer is ever left unserved or underserved.
And perform backup for other agents, among other miscellaneous assigned duties.