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Michael Thurgood

Michael Thurgood

Assistant Store Manager, Department Manager, Sales Specialist

Lowe's Company

Manager at Lowe's


Lowe's Company

Assistant Store Manager, Department Manager, Sales Specialist

• -Motivate associates within department to increase sales; average increase in sales
annually exceeds 5 - 10%. Achieve this by setting departmental and individual goals which
are obtained by empowering employees to market themselves and the products more
• Demonstrate superior inventory management skills by utilizing or implementing tools to
track inventory movement more efficiently resulting in a .71% lost to sale margin. Average
lost to sale margin within the industry typically exceeds 1%.
• Spearheaded sales teams to a yearly 10% increase ($2,000,000 +-)in sales compared to budget. Attained
bonuses and won national contest as a result of these increases.
• Coordinate a variety of subcontractors to provide services to customers for after sales
installations and support. Verify all federal and state guidelines for contractual workers
are followed. Maintain the lowest unpaid percentage of Accounts Payable to contractors
within Lowe's Company Utah region.
• Assessed the financial sustainability of the Lehi area Lowe's store by examining
monthly financial statements to verify accounts payable and receivable were up-to-date and
expenses were being utilized appropriately within various departments.
• Mentor associates in all aspects of sales, marketing, inventory control, customer
service and loss prevention.

Career medium 06
Career medium 04

American Express

HR Analyst, Customer Service Representative

• -Strengthened knowledge of human resource practices and requirements to fulfill legal
obligations within a business unit to protect the company from any violations of federal
• Assisted with all aspects of hiring and training of new associates for a 2000 person
call center, daily maintenance of Human Resources department, timekeeping for up to 90
employees and basic benefits and 401K information.
• Was an integral part of the immigration HR Team; evaluated the legal documents of
employees with temporary work visas to verify compliance with all federal regulations.


Teltrust Inc

Line Supervisor

• -Lent support to the development of a direct training program which was custom-tailored
to the specific needs of the company; program directly influenced quality control to
insure FCC regulations were followed.
• Instrumental in lowering the turnover rate for the call center by being engaged with
employees and by hiring and training the right people.
• Orchestrated the development of a team of twenty customer services representatives and
fostered an atmosphere of cooperation and quality.

Career medium 02

Stevens Henager College

Bachelor of Science, Accounting

Cyprus high school

Diploma, General