Relationship Manager, Centurion Servicing
August 2016 — Present
Oversee the entire American Express relationship of a portfolio consisting of 40 high value Business Centurion Card Members.
Appropriately leverage internal expertise to coordinate the handling of complex inquiries, ensuring timely completion to the satisfaction of the Card Members.
Proactively maintain regular contact with portfolio through all available channels, and use detailed knowledge of their lifestyle preferences to offer relevant value-added opportunities.