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Michael Scruggs

Michael Scruggs

Client Platform Engineer (Systems Engineer)

HCA

Client Platform Engineer at HCA

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HCA

Client Platform Engineer (Systems Engineer)

Operational and Client 3rd level support to all tiers and facilities for software distribution, image deployment, encryption, antivirus, mobile device management, and hardware certification.
Responsible for enterprise wide hardware certification for Laptops, Desktops, Printers, and Scanners. Including direct vendor relationship management and contact.
Support and administration of Checkpoint PointSec disk encryption for Windows XP systems.
Symantec Endpoint Protection administration and maintenance for the enterprise (SEPM 11.6 and 12.1 RU2, RU4). Lead administrator of 9 site DB servers and 50+ management servers.
Support of Airwatch MDM solution for the enterprise.
OSD image management via SCCM 2007 and 2012 for the Enterprise.

Career medium 06
Career
Career medium 06

HCA

Senior Desktop Technician

Leadership role for the desktop technicians, works directly with management to coordinate tasks for large projects. Can be called upon to provide leadership for team and mentor/train new team members. Monitor the hot call queue and ensure that calls are handled according to department SLA’s. Serve on project teams as technical representative for the group. Researches problems, and documents solutions for group. Oversee and support special areas for corporate.

Career

HCA

Desktop Support Technician

Career medium 05

XO Communications

Mcafee/ePO Admin, IT Support Administator II

-- Team Lead of Workstation Security Team. Providing security, software testing, and implementation for the entire enterprise.
-- Lead Administrator, McAfee ePO and McAfee VirusScan Team.
-- Mentor to 3 Administrators.
-- On call 1 to 2 weeks each month for Severity 1 outages.
-- Local workstation and software support using Remedy for tracking of trouble tickets.
-- Remote support for 5000 plus computers in corporate domain.
-- Active member of the Microsoft SMS 2003 Deployment and Administration Team.
-- Active member of Server Support Team: responsible for consolidation and maintenance of all servers in corporate domain (Support for 80 plus servers in a mixed environment of Microsoft Windows Sever NT4, 2000, 2003, and 2003 R2).
-- Active member of Hardware and Imaging Team (maintain 8 images for enterprise).
-- Responsible for backup of all Southeast region file, print, and central IT software repository using VERITAS NetBackup.

Career

Western Governors University

Bachelor of Science, IT Security

Nashville State Technical Community College

Associate of Applied Science, Computer Information Systems

Mt. Juliet High School