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Michael Quinones

Michael Quinones

Client Setup & Maintenance Rep I

Waste Management

Cromwell, CT

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Waste Management

Client Setup & Maintenance Rep I

 Works closely with Customer Service and Account Managers to coordinate Deliveries for clients.
 Reaches out to Haulers for contract and pricing information
 Work with Local Divisions and 3rd Party haulers to ensure Deliveries are completed in a timely fashion.
 Creates spreadsheets with Daily Work Functions.
 Process prepayment for client services and accounts.
 Ensuring all requests are within the SOX Compliance standards.
 Handles Specialized clients.

Career medium 05
Career
Career medium 04

Waste Management

Construction & Demolition Customer Service Rep II

 Assisting inbound customers with Services, Issues and Delivery Request
 Completing of RNT’s in allotted timeframe to ensure Services and Deliveries are completed
 Spec Creation and working with Local Markets and Haulers to generate pricing and to ensure deliveries are completed in a timely fashion.
 Filing and Processing documents to specific department outlets.
 Working closely with Account Managers on major client issues and requests.
 Confirming Services and Deliveries are completed.
 Training New C&D Hires on inbound service calls, resolution and queues.
 Ensuring all requests are within the SOX Compliance standards.
 Point of Contact for multiple accounts

Career

Hartford Life Insurance

Customer Care Representative

 Processing changes to client automobile policies.
 Following strict insurance guidelines while servicing customer’s in a timely manner.
 Informing customer of policy information and explaining features and benefits of plans.
 Filing and Processing documents to specific department outlets.
 Assisting with client billing issues
 Ensuring policies were within each states policies and guidelines

Career medium 03
Career
Career medium 03

Otis Elevator Company - UTC

Customer Service Representative I

 Receive customer complaints of issues with elevators or individual locked in the elevator
 Contact mechanics and dispatch them to the service or emergency calls.
 Keep detailed records of customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken.
 Work with customers and local representatives to ensure resolutions to all issues reported by the customers.
 Participate in department “pilot programs” to provide better service and increase customer satisfaction
 Create department weekly task schedule.
 Design flyers and book covers for customer service week.
 Support UTC quality initiatives (named Achieving Competitive Excellence) and maintained standard work processes to ensure the quality of our services are best in class.

Career

Stop & Shop

Store Clerk (Part Time Position while attending School)

 Restocking of merchandise on shelves.
 Unloading of material and product from trucks on a nightly basis.
 Changing end-caps on a weekly basis.

Hartford Life Insurance

Document Control Specialist (Contract work through Ajilon)

 Received and sorted patient medical documentation.
 Scanned documents in mainframe to send to correct departments.
 Filed important customer documentation.

Caremark RX

Material Handler

 Received and handled medical drugs while following strict FDA regulations.
 Gathered, retained and filed documentation based on retention period.
 Performed efficient cycle counts on a daily basis.
 Provided back-up assistance to Pharmacy technician supply needs.

Career medium 01
Career

Tunxis Community College

Associate of Arts in Graphics Design, Graphic Design

Currently Pursuing a Major in Graphic Design with a Minor in Photography

Middlesex Community College

Associate of Arts in Graphics Design, Graphic Design

Charles W. Flanagan High School

High School Diploma, Drafting & Computer Animation