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Michael MAED-AET

Michael MAED-AET

General Manager - Regional Training Lead

Compass Group

Santa Rosa, CA

My passion is developing organizations and individuals. As an accomplished management professional and trainer, with over 20 years of operational and organizational expertise, I am dedicated to growing individuals and organizations, utilizing skills in training, project management, team building and coaching .

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Compass Group

General Manager - Regional Training Lead

TRAINING & DEVELOPMENT LEADER
Accomplished management professional and trainer, with over 20 years of operational and organizational expertise, dedicated to utilizing skills in a talent development and training role. Possess a strong background in successful organizational leadership, staff development, and client relationships. Proven ability in meeting and exceeding organizational goals and expectations.
• Training Needs Assessment
• Team Building
• Project Management
• Training Development
• Staff Development
• New Unit Training Support
• Facilitator
• Operations Management
• Client Relations


Career
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University of Phoenix

Master of Education, Adult Education and Training

We all have gifts and talents that, at times, are hidden. The challenge is to discover these gifts and explore these talents. When we are on that journey of discovery, we grow. I am passionate about helping people develop their fullest potential, to help them along the way of discovery.

Education

Compass Group

General Manager - Regional Training Lead

Implemented associate training and development programs resulting in improved customer satisfaction and financial performance.
• Assessed new manager training needs – improved on-boarding and transitioning
• Responsible for regional new manager training – program and curriculum development
• Developed and presented trainings at regional meetings and high school environments (volunteer opportunity).
• Improved client relationships through increased participation, reduced food and labor costs, and quarterly business reviews (QBR) presentations.

Compass Group

Food Service Director/General Manager

Improved profitability of underperforming units, resulting in improved client relations and contract retention. Improved staff moral through improved training, coaching and mentoring.
Developed and improved internal systems resulting in 20% reduction in costs. Implemented improved menu planning and marketing resulting in 18% sales and participation increase.