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Michael Johnson

Michael Johnson

Customer Service Supervisor

State of NY Metropolitan Transportation Authority

Brooklyn, NY

Customer Service Supervisor at State of NY Metropolitan Transportation Authority

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State of NY Metropolitan Transportation Authority

Customer Service Supervisor

Customized service alerts and a playlist of planned service changes pushed out to the On-The-Go network. Also responsible for providing granular travel information over a digital platform which require the development of protocols to ensure the delivery of consistent, easy to understand information to customers.

Career medium 01
Career
Career medium 06

Apple Retail

Assistant Manager

Display outstanding customer service and product knowledge, Coordinate visual merchandising and displays to maximize customer experience, Employee Reviews/Accountability, Schedule creation, Drive store profitability by working with and achieving goals set by fellow management, Responsible for 400 employees(directly for 113) Directly accountable for sales of $17,000,000+, Hiring, Work with fellow colleagues at Apple retail to achieve new levels of success, Work closely with other specialist in the form of training and development on customer service, product knowledge, and visual merchandising display, Support the entire team by coaching new store associates to consistently provide exceptional performance and customer service; give advice on how to improve performance, Perform sales functions, Drive store profitability by setting- and reaching- even more aggressive goals, operational experience in shipping-receiving and inventory control, Provide technical support for both OS 10.4+ and Windows 7, Vista, XP and 8 Pro, Reception, Meeting Planning, Database Research, MS Office Suite Expert

Career

Best Buy

Apple Sales Leader

Train and coach employees through effective floor leadership, creating a profitable and engaging experience where no customer is ever left unserved or underserved, Validate assigned tasks to ensure proper merchandising and display functionality, Analyze individual and team performance of sales team, Coach employees on the sales floor, complete monthly one-to-one coaching sessions and quarterly performance appraisals with sales team, Teach and coach sales team to execute business strategies and improve individual and team performance through a balanced leadership approach that considers customer, employee and shareholder contributions, Ensure sales team has the appropriate knowledge and expertise for continuous learning and self-development, Conduct regular training meetings per company plan.

Career medium 01
Career

City University of New York-Brooklyn College

Bachelor of Arts (BA), Music Theory and Composition